Yaquelin Marquez
Dalton
Summary
Dynamic professional with a proven track record at Builtwell Bank, enhancing customer satisfaction through exceptional service and accurate transaction processing. Skilled in cash handling and fostering positive customer relationships, I've significantly contributed to team success by mentoring peers in compliance and service excellence. Demonstrates a strong work ethic and professionalism, driving continuous improvement and growth.
Overview
5
5
years of professional experience
Work History
Teller
Builtwell Bank
11.2024 - 02.2025
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Manger/ Service Leader
Chick-fil-A
12.2022 - 11.2024
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
- Managed a team of service representatives, ensuring consistent quality across all interactions.
- Enhanced staff productivity with regular training sessions and performance evaluations.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Contributed to increased sales revenue by identifying upselling opportunities during client interactions.
- Trained and supervised team of customer service representatives in providing quality service to customers.
Machine Operator
Tarkett
08.2022 - 12.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Sales Associate
Shoe Dept
02.2020 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
Dalton High School
Dalton Ga05.2021
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Positive
- Cash handling and management
- Friendly
- Transaction processing accuracy
- Cash handling expertise
- Cash counting
- Relationship building and management
- Goal-oriented focus
- Patience and empathy
- Compliance, banking laws, and regulations
- Banking
- Financial record keeping
- Listening and comprehension
- Customer relationship building
- Cheerful
- Fraud detection
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teller
Builtwell Bank
11.2024 - 02.2025
Manger/ Service Leader
Chick-fil-A
12.2022 - 11.2024
Machine Operator
Tarkett
08.2022 - 12.2022
Sales Associate
Shoe Dept
02.2020 - 07.2022
High School Diploma -
Dalton High School
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