Yarihelis Padilla
Lithonia
Summary
Customer-focused professional with experience in retail operations, relationship building, and commission-based sales. Proven ability to engage customers, identify needs, and recommend products or services that drive sales and generate commission while maintaining a positive customer experience. Skilled in handling transactions, meeting performance goals, and supporting daily operations in fast-paced environments. Brings strong communication skills, reliability, and a willingness to learn and grow within a professional setting.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Georgia natural gas
Atlanta
11.2025 - Current
- Assisted customers with inquiries regarding natural gas services and billing issues.
- Resolved complaints efficiently, ensuring customer satisfaction and loyalty.
- Processed service requests and account changes using company software systems.
- Handled high-volume call traffic while maintaining professionalism and composure.
- Managed collections activities for overdue accounts to ensure timely payments.
- Communicated with customers to negotiate payment plans and resolve disputes.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Offered coupons and special deals to increase customer spending.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Assistant Manager
Best Buy Soccer
Atlanta
06.2024 - 10.2025
- Handled guest check-ins and check-outs, processed payments, and resolved concerns with professionalism.
- Coordinated with multiple departments to maintain smooth operations while enhancing administrative and communication abilities.
- Engaged customers to identify their needs and recommend suitable products.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
Hotel Receptionist
Extended Stay
Atlanta
06.2023 - 06.2024
- Handled guest check-ins and check-outs, processed payments, and resolved concerns with professionalism.
- Coordinated with multiple departments to maintain smooth operations while enhancing administrative and communication abilities.
Store Manager
FedEx
Atlanta
12.2021 - 06.2023
- Supervised staff, delegated tasks, and managed daily store operations, including shipping logistics and customer inquiries.
- Developed leadership, problem-solving, and organizational skills while ensuring efficiency and compliance with company standards.
Team Member
Chick-fil-A
Tucker
12.2019 - 12.2021
- Delivered high-quality service in a fast-paced setting while ensuring accuracy in orders and payments.
- Strengthened communication, teamwork, and conflict resolution skills by addressing customer needs and supporting daily operations.
Salesperson
La Vaquita
Pendergrass
01.2018 - 06.2020
- Engaged customers to identify their needs and recommend suitable products.
- Demonstrated product features to enhance customer understanding and interest.
- Managed inventory levels to ensure product availability and organization.
- Processed sales transactions accurately using point-of-sale systems.
- Assisted in visual merchandising to create appealing product displays.
- Educated customers about promotions and loyalty programs to increase sales.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Monitored inventory levels and placed orders as needed.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Operated register, handled cash and processed credit card transactions.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Education
associate degree -
Georgia Piedmont Technical
Skills
- Management Skills
- Creativity
- Critical Thinking
- Leadership
- Sales & Customer Service
- Data Entry & Cash Handling
- Troubleshooting & Problem Solving
- Customer service
- Active listening
- Hospitality and accommodation
- Sales expertise
- Critical thinking
- Strategic sales
Languages
- Spanish
- English
Note
I would love the chance to bring my sales, customer service, and problem-solving skills to your team. I enjoy helping people, tackling challenges, and finding solutions that make work smoother for everyone. I'm excited about the possibility of contributing and learning with your company.
Timeline
Customer Service Representative
Georgia natural gas
11.2025 - Current
Assistant Manager
Best Buy Soccer
06.2024 - 10.2025
Hotel Receptionist
Extended Stay
06.2023 - 06.2024
Store Manager
FedEx
12.2021 - 06.2023
Team Member
Chick-fil-A
12.2019 - 12.2021
Salesperson
La Vaquita
01.2018 - 06.2020
associate degree -
Georgia Piedmont Technical