Yarmeen Chowdhury
Dacula
Summary
Senior retail and operations leader with nearly 30 years of progressive experience spanning large-scale retail, fulfillment, logistics, compliance, and office management environments. Proven expertise in leading end-to-end operations, building and coaching high-performing teams, and maintaining strong operational controls in fast-paced settings. Recognized for partnering effectively with leadership, driving consistent execution, and delivering reliable customer and business outcomes through disciplined processes and accountability.
Overview
30
30
years of professional experience
Work History
Office Manager
HC and Associates
03.2024 - Current
- Directed daily office operations by overseeing administrative workflows, scheduling, and client coordination, ensuring smooth, compliant, and efficient business operations.
- Managed and trained the customer service team on client intake, communication standards, and service procedures, resulting in improved client experience and consistent service delivery.
- Oversaw client-facing insurance and financial service processes by guiding customers through insurance products and tax-related services, supporting informed decision-making and service accuracy.
- Served as the primary operational point of contact for staff and clients, strengthening office organization, accountability, and professional standards.
- Insurance and Tax Services
Support Team Manager
Macy's
10.1995 - 03.2025
- Led end-to-end store support operations by overseeing pricing, signing, logistics, workload planning, and shortage prevention, ensuring consistent execution and a high-standard shopping environment across all operational areas.
- Built and developed high-performing operations teams through strategic recruiting, onboarding, and continuous training, strengthening bench talent and driving improved store scorecard performance.
- Ensured full compliance with company policies, procedures, exposure standards, and shortage prevention protocols, reducing operational risk and maintaining audit-ready store conditions.
- Directed fulfillment operations by coordinating staffing, workload distribution, scheduling, and processing standards, supporting timely order execution and operational efficiency during peak and non-peak periods.
- Maintained elevated customer readiness standards by enforcing cleanliness, organization, and in-stock conditions, ensuring consistent alignment with brand and operational expectations.
- Supported merchandising execution by ensuring accurate product placement aligned with customer demand and sales strategies, contributing to improved shopability and customer experience.
Education
Bachelor of Arts (B.A.) -
University of Dhaka
Dhaka, BangladeshSkills
- Senior retail operations leadership
- Team building
- Coaching
- Performance management
- Workforce planning
- Scheduling
- Fulfillment oversight
- Logistics oversight
- Policy compliance
- Shortage prevention
- Customer relations
- Issue resolution
- Inventory execution
- Operational execution
- Microsoft Office Suite (Word, Excel, PowerPoint, Access)
Timeline
Office Manager
HC and Associates
03.2024 - Current
Support Team Manager
Macy's
10.1995 - 03.2025
Bachelor of Arts (B.A.) -
University of Dhaka