Yasheida Wynn
Grovetown
Summary
Experienced Insurance and Claims Representative offering thirteen years of experience in personal insurance with a record of success in retaining and facilitating entry-level employees, while providing high-quality customer service. Seeks position offering new challenges with career growth and advancement.
Overview
20
20
years of professional experience
Work History
Subrogation Specialist
Latitude Subrogation Services
Remote
04.2023 - 11.2025
- Assessed claims to identify and evaluate subrogation opportunities.
- Partnered with adjusters to gather essential evidence for effective recovery initiatives.
- Negotiated settlements with adverse carriers, third-party administrators, and uninsured parties.
- Assessed uninsured motorist claims to determine litigation and collection viability.
- Evaluated and recommended files for arbitration and litigation processes.
- Supervised file monitoring to ensure successful recovery processes.
- Demonstrated exceptional customer service skills to enhance client satisfaction.
Subrogation Representative
Kemper
Dallas, TX
05.2021 - 04.2023
- Assessed claims to identify and evaluate subrogation opportunities.
- Collaborated with adjusters to secure necessary evidence for recovery efforts.
- Negotiated settlements with adverse carriers to resolve claims effectively.
- Assessed uninsured motorist claims to identify subrogation opportunities.
- Evaluated and recommended files for arbitration and litigation processes.
- Oversaw file monitoring processes to ensure data recovery readiness.
- Demonstrated exceptional customer service skills to enhance client satisfaction.
- Achieved and exceeded performance metrics as a top contributor.
Licensed Claims Adjuster – Defensive Subrogation and Arbitration
State Farm
Richardson, TX
02.2018 - 04.2021
- Assessed subrogation demands for compliance and accuracy standards.
- Implemented strategic reductions on requested damages to enhance resource allocation efficiency.
- Executed authorization and processing of payments up to $25,000 per claim.
- Oversaw escalated calls to efficiently resolve complex customer issues.
- Facilitated new hire orientation sessions to enhance onboarding and promote team integration.
- Mentored entry-level employees in professional development and skill enhancement initiatives.
- Exhibited outstanding customer service skills to elevate client satisfaction.
- Surpassed performance metrics as a leading contributor within the team.
Licensed Claims Adjuster
State Farm
Richardson, TX
10.2016 - 02.2018
- Conducted thorough reviews of claims filed and executed comprehensive liability investigations.
- Authorized and processed payments up to $25,000 per claim.
- Oversaw vehicle and property damage repair processes to ensure timely resolution.
- Managed escalated calls to resolve complex customer issues effectively.
Licensed Insurance Representative
Liberty Mutual Insurance
Plano, TX
08.2015 - 01.2016
- Implemented service and process modifications to enhance policy effectiveness.
- Analyzed team errors and developed targeted improvement materials.
- Guided entry-level employees through professional development and skill enhancement.
- Demonstrated exceptional customer service skills to enhance client satisfaction.
- Generated accurate insurance quotes and guided customers through available options.
Licensed Insurance Representative
Travelers Insurance
Richardson, TX
08.2012 - 01.2015
- Implemented service and process modifications to enhance policy effectiveness.
- Analyzed team errors and developed targeted improvement materials.
- Guided entry-level employees through professional development and skill enhancement.
- Selected to represent organization at May 2015 on-site job fair.
- Designated subject matter expert and new hire facilitator in May 2015.
- Demonstrated exceptional customer service skills to enhance client satisfaction.
- Generated accurate insurance quotes and guided customers through available options.
Customer Service Supervisor/ Clerk
Albertsons LLC
Murphy, TX
08.2005 - 09.2012
- Executed processing of monetary transactions utilizing cash, checks, gift cards, credit/debit cards, and coupons.
- Communicated weekly sales performance metrics to management.
- Oversaw training and development initiatives for team members.
- Resolved customer complaints through effective communication and problem-solving strategies.
Education
Associate of Arts - undefined
Collin County Community College
Plano, TX03.2026
Skills
- Property Insurance
- Basic underwriting knowledge
- Policy coverage expert
- MS Office
- Experience with making sales goals
- Supervisory experience in a retail environment
- Proactive team player
- Personable
- Computer-savvy
- Driven
- Fast learner
Professional Goals
My professional goal is to continue to grow in the insurance industry. I look forward to working for a company that recognizes my ability and willingness to learn and grow, while building lifetime relationships with customers, agents and coworkers.
Timeline
Subrogation Specialist
Latitude Subrogation Services
04.2023 - 11.2025
Subrogation Representative
Kemper
05.2021 - 04.2023
Licensed Claims Adjuster – Defensive Subrogation and Arbitration
State Farm
02.2018 - 04.2021
Licensed Claims Adjuster
State Farm
10.2016 - 02.2018
Licensed Insurance Representative
Liberty Mutual Insurance
08.2015 - 01.2016
Licensed Insurance Representative
Travelers Insurance
08.2012 - 01.2015
Customer Service Supervisor/ Clerk
Albertsons LLC
08.2005 - 09.2012
Associate of Arts - undefined
Collin County Community College