Yashika Myers
Lithonia
Summary
Experienced admission and intake director with expertise in clinical review and registration processes. Prioritizing exceptional customer service, efficiently manages patient information and ensures smooth transition and registration experiences. Proficient in utilizing software systems and demonstrating excellent communication abilities, effectively assists both patients and team members. Consistently delivers outstanding support in a fast-paced healthcare environment, leading to a proven track record of success.
Overview
24
24
years of professional experience
Work History
Lead Registration Associate
Children’s Healthcare of Atlanta
12.2021 - Current
- Delivered exceptional customer support.
- Streamlined inbound and outbound call schedules leveraging the capabilities of Epic Systems.
- Managed the rearrangement of schedules for healthcare providers including MDs, PAs, and NPs.
- Streamlined patient check-ins by accurately steering them to correct departments.
- Conduct interviews with families to acquire accurate demographic details.
- Updated and maintained accurate records within Epic system covering insurance and billing data.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Kept abreast of industry changes by attending relevant workshops, conferences, or webinars as needed to remain current in best practices for healthcare registrations.
- Reduced wait times for patients through effective management of appointment schedules and walk-in registrations.
- Streamlined registration processes by implementing efficient tools and software.
- Assisted in staff training efforts, sharing expertise on best practices for accurate and efficient registration processes.
- Enhanced communication among departments by providing clear updates on patient registration statuses.
- Performed regular audits on completed registrations to maintain high levels of accuracy in both demographic data collection and insurance documentation.
- Demonstrated excellent customer service skills while addressing diverse needs of patients during the registration process, fostering a welcoming atmosphere.
- Verified insurance eligibility and obtained necessary authorizations for services, reducing billing errors.
- Actively participated in departmental meetings, sharing insights on improving workflows based on firsthand experiences with patients'' registration issues.
AR Executive / Managed Care Biller
Harborview Healthsystems
11.2022 - 12.2023
- Generated and processed billing data for insurance claims.
- Maintained accuracy of each patient's medical records.
- Generated financial statements reflecting charges for medical services.
- Facilitated accurate calculation of costs associated with medical procedures.
- Tracked overdue payments and rectified financial inconsistencies.
- Verified correctness of medical invoices and sought missing data.
- Reviewed and disputed declined claim decisions.
- Maintained current collection reports in the billing system.
Central Intake Liaison
Sava Atlanta Field Support Office
09.2017 - 12.2021
- Processed and evaluated incoming referrals across six tracked systems daily.
- Assessed hospital referrals ensuring alignment with clinical and financial standards.
- Streamlined resource allocation by assessing clinical expertise, proximity, and available capacity.
- Coordinates necessary resources for seamless facility admission transitions.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
- Improved interdepartmental collaboration with regular team building activities and open forums for discussion.
- Solved conflicts and addressed issues that occurred between other entities and business.
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
- Successfully communicated with entities inside and outside of business.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Business Office Director / AR Coordinator / Social Worker / Admissions
Briarwood Health and Rehab, Tucker Georgia
11.2015 - 09.2017
- Ensured accuracy in resident statements, billing levels, and demographic details.
- Reviews performance, hires, and disciplines clerical staff according to company policy.
- Collaborated with leadership to optimize financial decision-making for seamless community operations.
- Supervises accounts receivable activities, including follow-up on unpaid balances.
- Streamlined Medicaid application workflows to meet deadline requirements effectively.
- Managed diverse facets of on-site employee data including payroll and benefits.
- Assists with month-end closing process to include accrual preparation and analysis of general ledger/monthly operating statements
- Coordinated care planning and discharge processes in compliance with state and federal regulations.
- Completed all necessary steps for patient intake to enhance admissions efficiency.
Business Office Manager / Social Worker / Admissions
Golden Living Center-North Decatur, Decatur Georgia
07.2010 - 11.2015
- Monitored accuracy across resident statements, level of care billing, and demographic records.
- Oversees scheduling, assignments, direction, performance reviews, hiring, and discipline to ensure compliance with company policy.
- Supports Executive Director in overseeing community operations by advising on financial concerns.
- Handles pursuit and follow-up activities for outstanding balances.
- Guarantees timely completion of all Medicaid applications.
- Manages accumulation of workplace statistics concerning payroll details, employee benefits and demographic profiles.
- Analyzed general ledger and monthly operating statements during month-end close.
- Contributed to organizing departmental activities in compliance with legal standards.
- Maintained accurate census numbers for potential patients.
Business Office Asst. / Director of Nursing Asst / Cerifited Nursing Aide / Restorative Adie
Golden Living Center-Glenwood, Decatur Georgia
03.2001 - 07.2010
- Ensure accuracy in resident statements, aging reviews, care levels to billing alignment, and demographic records.
- Directed scheduling, assignments, performance reviews, hiring and discipline of clerical staff in line with company policies.
- Directs gathering of employee data covering demographics, salary details, and leave policies.
- Assisted in daily operations, including managing the census and resident trust.
- Supports Director of Nursing by compiling daily and quarterly reports, including 672.
- Conducted daily assignments for residents covering all ADL needs, meals, and personal hygiene.
- Assigned daily to support residents with therapy such as ROM and assistance with walking, wheelchair mobility, and weight compliance based on policy.
Education
B.S. - Business Administration
Columbia Southern University
Orange Beach, AL01.2020
Master Licensed Cosmetologist - Cosmetology
Lacarm Beauty College
Stone Mountain, GA01.2003
Diploma - Required Classes
Columbia High School
Decatur, GA05.1997
Skills
- Microsoft Word, Excel, Adobe Acrobat, Allscripts, EPIC, Ensocare, Navi Health and Atlanta Right Fax, PCC, Powerpoint, Availity
Timeline
AR Executive / Managed Care Biller
Harborview Healthsystems
11.2022 - 12.2023
Lead Registration Associate
Children’s Healthcare of Atlanta
12.2021 - Current
Central Intake Liaison
Sava Atlanta Field Support Office
09.2017 - 12.2021
Business Office Director / AR Coordinator / Social Worker / Admissions
Briarwood Health and Rehab, Tucker Georgia
11.2015 - 09.2017
Business Office Manager / Social Worker / Admissions
Golden Living Center-North Decatur, Decatur Georgia
07.2010 - 11.2015
Business Office Asst. / Director of Nursing Asst / Cerifited Nursing Aide / Restorative Adie
Golden Living Center-Glenwood, Decatur Georgia
03.2001 - 07.2010
B.S. - Business Administration
Columbia Southern University
Master Licensed Cosmetologist - Cosmetology
Lacarm Beauty College
Diploma - Required Classes
Columbia High School
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