Yashulena Stevenson
Tyrone
Summary
Results-oriented professional with extensive experience in client relations and operations management. Proven ability to deliver strategic solutions in high-pressure environments, enhancing team performance and customer satisfaction. Expertise in data analysis for informed decision-making and effective negotiation skills. Adaptable to changing priorities while maintaining composure and clarity.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Real Estate Agent
PR Realty Team
Kennesaw
01.2025 - Current
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Participated in community outreach programs to promote services offered by the company.
- Ensured all transactions followed state laws regarding real estate practices.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
Cabin Agent
Delta Air Lines, Inc
Atlanta
01.2024 - 04.2025
- Conducted regular maintenance checks on aircraft cabins after each flight's completion.
- Checked passenger luggage for compliance with airline policies and standards.
- Ensured the cleanliness of the aircraft before departure, including restocking supplies such as blankets, pillows, magazines and snacks.
- Followed company policies and procedures related to customer service satisfaction levels.
- Greeted passengers upon arrival at their destination and directed them towards ground transportation or connecting flights.
Claims Supervisor
Prestige Claims Service
Boerne
08.2024 - 12.2024
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Trained new employees on company policies and procedures.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Developed departmental policies and procedures for processing claims according to applicable laws and regulations.
Property Desk Adjuster
Clear Point Claims
Charlotte
01.2023 - 09.2024
- Evaluated coverage of claims and provided strategic recommendations.
- Negotiated with insured parties and representatives within designated authority.
- Communicated claim status clearly and frequently to all involved parties.
- Maintained accurate and up-to-date documentation for each claim file.
- Drafted denial letters and other complex correspondence as required.
Property Claims Adjuster
Ias Claims Service
Tucson
08.2022 - 01.2023
- Compiled and analyzed data to meet reporting requirements and adhere to established policies.
- Investigated commercial and residential property losses up to $800K by assessing damages and negotiating adjustments.
- Evaluated relevant facts to determine coverage for claims accurately.
- Managed property-assigned claims independently, demonstrating strong initiative and decision-making skills.
- Adjusted low complexity first-party property damage claims while ensuring high-quality standards were met.
Auto Claims Adjuster
Davies-Group
Nashville
11.2021 - 08.2022
- Reviewed and processed claims utilizing expertise in coverage, investigation, and negotiation.
- Assessed claim details to determine liability by gathering evidence from various sources.
- Managed a claim load of 150 while meeting strict deadlines and maintaining accuracy.
- Processed total loss claims by clearing properties and salvaging vehicles effectively.
Property Desk Adjuster
Pilot Catastrophe
Mobile
10.2020 - 11.2021
- Facilitated settlement negotiations and prepared for trials as needed.
- Corresponded with legal counsel to negotiate favorable settlements.
- Determined and negotiated settlement amounts for damages within authority limits.
- Utilized Xactimate and Symbility software for accurate estimates.
- Interfaced with attorneys and public adjusters to manage claims and settle property damage.
Store Manager
Paradies Lagardere
Atlanta
10.2015 - 03.2017
- Developed relationships with suppliers to negotiate better prices.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Ensured compliance with safety regulations and company policies.
- Prepared monthly reports on sales figures, expenses, profits.
Store Manager
Dollar General
03.2010 - 01.2015
- Managed inventory tracking and physical inventory counts to minimize loss.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Trained and mentored associates to teach daily tasks and procedures.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Education
High School Diploma -
West Jefferson
Gretna, LA05-2006
Skills
- Strategic negotiation
- Problem solving
- Communication skills
- Leadership abilities
- Legal representation
- Technical writing
- Customer service
- Complex claims management
- Estimating proficiency
- Written communication expertise
- Supplement handling strategies
- TWIA certification
Certification
- GA Real Estate License
- TWIA
- FL
- TX
Unemployment
03/01/2017 –10 /1/2020 - Unemployed
References
References available upon request.
Timeline
Real Estate Agent
PR Realty Team
01.2025 - Current
Claims Supervisor
Prestige Claims Service
08.2024 - 12.2024
Cabin Agent
Delta Air Lines, Inc
01.2024 - 04.2025
Property Desk Adjuster
Clear Point Claims
01.2023 - 09.2024
Property Claims Adjuster
Ias Claims Service
08.2022 - 01.2023
Auto Claims Adjuster
Davies-Group
11.2021 - 08.2022
Property Desk Adjuster
Pilot Catastrophe
10.2020 - 11.2021
Store Manager
Paradies Lagardere
10.2015 - 03.2017
Store Manager
Dollar General
03.2010 - 01.2015
High School Diploma -
West Jefferson
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