Yasmeen Bell
Atlanta
Summary
Patient care professional with extensive experience in healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication. Reliable and focused on delivering high-quality patient care.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator/Complex Scheduler
Emory Pulmonary Medicine
04.2024 - Current
- Fostered patient relationships to enhance care experiences, resulting in improved patient satisfaction and trust in the practice.
- Coordinated patient scheduling and follow-ups, significantly reducing appointment wait times and increasing overall clinic efficiency.
- Monitored patient feedback data to identify areas for improvement, leading to actionable insights and enhanced service delivery.
- Collaborated with healthcare providers to streamline communication, ensuring timely updates and cohesive patient care strategies.
- Maintained accurate patient records and documentation, upholding compliance with healthcare regulations and supporting optimal care outcomes.
- Evaluated clinic performance metrics to identify trends, enabling targeted strategies that led to noticeable improvements in patient outcomes.
- Established cross-functional meetings with departments, promoting cohesive strategies that enhanced patient care and service delivery.
Patient Service/Care Coordinator
Emory Internal Medicine
08.2022 - 04.2024
- Provided exceptional administrative support, contributing to a positive workplace atmosphere and strengthening team morale through effective communication.
- Analyzed operational workflows to identify bottlenecks, implementing solutions that led to measurable improvements in service delivery.
- Coordinated training sessions for new staff, enhancing onboarding processes and ensuring a smooth transition into the team.
- Streamlined administrative processes, achieving substantial improvements in efficiency and reducing response times for client inquiries.
- Analyzed data trends in team performance, providing actionable insights that informed strategic decisions and optimized resource allocation.
- Coordinated cross-departmental meetings, strengthening relationships and ensuring alignment on project goals, resulting in timely project completions.
Assistant Store Manager
Starbucks
11.2019 - 08.2022
- Coordinated training sessions for new baristas, fostering a supportive environment that boosted team morale and service quality.
- Maintained accurate inventory records and executed weekly audits, ensuring stock levels met demand while reducing waste.
- Spearheaded a new scheduling system, optimizing staff shifts and improving customer service during peak hours.
- Cultivated a positive team culture, enhancing collaboration and driving employee engagement in a fast-paced retail environment.
- Executed precise cash management procedures, ensuring financial accuracy and compliance with corporate standards during peak operations.
- Led weekly team meetings to enhance communication, resulting in improved workflow and a more cohesive team dynamic.
Barista
Starbucks
02.2017 - 11.2019
- Delivered exceptional customer service, fostering a welcoming environment and enhancing customer loyalty through positive interactions.
- Maintained cleanliness and organization of the workspace, upholding health standards and contributing to a safe environment for staff and customers.
- Implemented efficient coffee preparation techniques, significantly improving service speed and elevating customer satisfaction.
- Trained new baristas on coffee preparation and customer service, fostering team collaboration and ensuring consistent quality.
Education
Bachelor of Science -
Clayton State University
Morrow, GA07-2028
High School Diploma - undefined
Dutchtown High School
Mcdonough, GA05.2017
Skills
- Team Leadership
- Conflict Resolution
- Time Management
- Process Improvement
- Event Coordination
- Data Analysis
- Communication Skills
- Administrative/Clinical Support
- Critical Thinking
- Multitasking
- Attention to Detail
- Crisis Management
- Negotiation Skills
- Strategic Planning
- Policy Implementation
- Office Organization
- Budgeting
- Medical terminology knowledge
- Patient assessments
- Adaptable
- HIPAA compliance
Hobbies and Interests
Something to know about me, I enjoy tennis & painting on my off days
Timeline
Patient Care Coordinator/Complex Scheduler
Emory Pulmonary Medicine
04.2024 - Current
Patient Service/Care Coordinator
Emory Internal Medicine
08.2022 - 04.2024
Assistant Store Manager
Starbucks
11.2019 - 08.2022
Barista
Starbucks
02.2017 - 11.2019
High School Diploma - undefined
Dutchtown High School
Bachelor of Science -
Clayton State University
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