Yasmin Shellman
SAVANNAH
Summary
Dynamic Store Team Leader with a proven track record in driving store operations, enhancing customer satisfaction, and mentoring staff. Expertise in inventory control and employee scheduling, committed to fostering a high-performance team environment.
Overview
12
12
years of professional experience
Work History
Store Team Leader
Wingstop Restaurant
Savannah, GA
08.2026 - 09.2026
- Led daily operations, ensuring team efficiency and high customer satisfaction.
- Mentored staff on product knowledge and sales techniques to enhance performance.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Developed training materials to onboard new team members effectively and efficiently.
- Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
- Transferred, created and received stock orders to guarantee product stability.
- Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
- Handled customer complaints and issues politely and professionally.
- Monitored staff performance, customer service and sales goals to meet and exceed targets.
- Led a team of employees to achieve store sales targets and goals consistently.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Trained new employees on store operations, customer service skills, and product knowledge.
- Conducted regular performance evaluations for staff members, offering feedback and guidance for improvement.
- Prepared materials for following shift.
- Completed routine store inventories.
- Submitted orders for new inventory.
- Walked around facility frequently to check activities.
Valet
Savannah Airport Commission
Savannah, GA
06.2025 - 09.2025
- Managed vehicle parking and retrieval in fast-paced airport environment.
- Provided exceptional customer service to enhance passenger experience.
- Trained new staff on parking protocols and operational procedures.
- Streamlined vehicle organization processes to improve efficiency.
- Coordinated with airport security for safe vehicle handling practices.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Answered guest's questions about property amenities and services.
- Maneuvered vehicles into designated areas to maximize parking capacity.
Housekeeper
Andaz Hotel by Hyatt
Savannah, GA
11.2021 - 05.2022
- Maintained cleanliness and organization of guest rooms and public areas to ensure high standards of hygiene.
- Performed detailed cleaning tasks using industry-standard equipment and eco-friendly products.
- Assisted in training new staff on cleaning protocols and safety procedures for optimal performance.
- Streamlined inventory management process for cleaning supplies, ensuring availability and cost-effectiveness.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Cashier Team Lead
Mcdonalds, RHC Management
Savannah, GA
05.2018 - 09.2020
- Supervised daily cash handling procedures, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers, promoting best practices in customer service and transaction efficiency.
- Coordinated team schedules to optimize staffing levels during peak hours, enhancing workflow and service speed.
- Resolved customer inquiries and complaints, improving overall satisfaction through effective communication and problem-solving.
Cashier
Arbys Resturant
Savannah, GA
03.2015 - 02.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Assisted in training new cashiers on procedures and best practices for efficiency.
- Collaborated with team members to optimize workflow during peak hours.
Education
High School Diploma -
Forrest High
Jacksonville, FLSkills
- Store operations
- Health and safety
- Coaching and mentoring
- Recruitment and hiring
- Merchandising strategies
- Inventory control
- Employee scheduling
- Strong leadership
Timeline
Store Team Leader
Wingstop Restaurant
08.2026 - 09.2026
Valet
Savannah Airport Commission
06.2025 - 09.2025
Housekeeper
Andaz Hotel by Hyatt
11.2021 - 05.2022
Cashier Team Lead
Mcdonalds, RHC Management
05.2018 - 09.2020
Cashier
Arbys Resturant
03.2015 - 02.2017
High School Diploma -
Forrest High