Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Yasmine Esawy

Canton

Summary

Finance professional with extensive experience in accounts management and credit control. Known for streamlining payment processes, resolving discrepancies, and maintaining accurate financial records. Strong communicator focused on company success and dependable in adapting to changing business needs, ensuring efficient operations.

Overview

6
6
years of professional experience

Work History

Accounts Receivable Specialist

Classic Collision Center
08.2020 - 06.2025
  • Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
  • Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
  • Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
  • Utilized Microsoft Excel, NetSuite, QLink as well as other software platforms to manage invoices and payments.
  • Communicated with affiliated banks such as JB Morgan and others in relation to EFT and check payments
  • Optimized revenue recovery efforts by utilizing negotiation skills in resolving complex issues related to past due invoices or disputed charges.

Accounts Receivable Collections Specialist

Classic Collision Center
08.2020 - 06.2025
  • Facilitated past due invoice payments by sending bill reminders and contacting clients to ensure all debts received.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
  • Mitigated potential losses by promptly identifying high-risk accounts requiring escalated collection actions or legal proceedings involvement if necessary.
  • Compiled and analyzed data for review by senior management

Customer Service Representative

Service King Collision
01.2019 - 08.2020
  • Developed strong repair process knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues multiple times a week
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Associates - Business Administration & Management

Pharos University
Alexandria, Egypt
01-2009

Skills

  • Punctuality
  • Organization
  • Aging reports analysis
  • Credit and collections
  • Microsoft Excel
  • Accounts receivable
  • Strong client relations skills
  • Customer service support
  • Cash application
  • Communicative
  • Software
  • Financial reporting

Accomplishments

  • Acquired all Accounts Receivable within 15 days consistently when AR company deadline requirement is 60 days

Languages

Arabic
Native or Bilingual

Timeline

Accounts Receivable Specialist

Classic Collision Center
08.2020 - 06.2025

Accounts Receivable Collections Specialist

Classic Collision Center
08.2020 - 06.2025

Customer Service Representative

Service King Collision
01.2019 - 08.2020

Associates - Business Administration & Management

Pharos University

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Yasmine Esawy