Yasmine Garrett
Columbus
Summary
Detail-oriented and HIPAA-certified healthcare support professional with over 6 years of experience in medical processing, insurance coordination, and patient data management. Adept at using CRM systems, EHR platforms, and claims software in both in-office and remote environments. Proven ability to ensure compliance with regulatory standards, maintain data accuracy, and support revenue cycle operations. Skilled in cross-functional communication, remote collaboration, and multitasking in high-volume settings.
Overview
9
9
years of professional experience
Work History
Consumer Service Specialist
Elevance Health
Columbus
09.2025 - Current
- Serve as a Family Advocate, supporting members and their families by addressing concerns related to benefits, eligibility, claims, and access to care.
- Communicate with members and families via inbound and outbound telephone calls, and written correspondence, to ensure timely support.
- Review, research, and resolve claims issues, including submitting adjustments, and collaborating with internal and external departments.
- Advocate on behalf of families by working with providers, billing, and care teams to ensure that appropriate services are delivered.
Veteran Affairs Medical Claims Analyst
Aspirion Health Resources
Columbus
01.2025 - 09.2025
- Process medical claims under various VA insurance plans using HCFA 1500 and UB04 forms.
- Communicate with healthcare providers and departments to resolve outstanding claims.
- Review medical records for accuracy and compliance with HIPAA standards.
- Use CRM platforms and EHR systems to manage patient and claims data.
- Handle monthly invoicing and support revenue cycle operations.
Patient Access Associate
Piedmont Columbus Regional
Columbus
05.2024 - 01.2025
- Verified insurance coverage and updated patient demographics using Epic.
- Calculated patient financial responsibilities and processed payments.
- Scheduled and coordinated procedures for inpatient and outpatient services.
- Used CRM and internal communication platforms to support patient coordination.
Admin - Claims Specialist
Aflac
Columbus
01.2019 - 04.2024
- Analyzed and processed medical claims in compliance with company and regulatory standards.
- Approved or denied claims based on documentation, benefit calculations, and coverage guidelines.
- Ensured appropriate coding and identified documentation errors for corrections.
- Managed high-volume caseloads while maintaining confidentiality and accuracy.
Customer Service Representative
Convergys, AT&T
Columbus
02.2017 - 05.2018
- Provided inbound support for technical and billing inquiries via phone and chat.
- Met or exceeded performance goals through strong communication and problem-solving.
- Supported team objectives and maintained high customer satisfaction scores.
- Used CRM systems to manage tickets and customer profiles.
Education
Certificate - Cybersecurity
Southern New Hampshire University
Hooksett, NH08.2024
Skills
- CRM Systems
- HIPAA Compliance & Certification
- Claims Processing
- UB04, HCFA 1500 claims
- CPT Coding and ICD-10
- Customer Service and Call Center Support
- Revenue Cycle Management
- Data Entry and Billing Software
- Cybersecurity Awareness
- Epic and Cerner Knowledge
- Insurance Verification and Benefit Coordination
Timeline
Consumer Service Specialist
Elevance Health
09.2025 - Current
Veteran Affairs Medical Claims Analyst
Aspirion Health Resources
01.2025 - 09.2025
Patient Access Associate
Piedmont Columbus Regional
05.2024 - 01.2025
Admin - Claims Specialist
Aflac
01.2019 - 04.2024
Customer Service Representative
Convergys, AT&T
02.2017 - 05.2018
Certificate - Cybersecurity
Southern New Hampshire University