Yasmine Ricks
Lithonia
Summary
Motivated and reliable HVAC technician trainee with comprehensive hands-on classroom experience in residential and commercial systems. Eager to bring my technical training, strong work ethic, and proven leadership from retail management into an entry-level HVAC role. Passionate about continuing to learn and grow in the field, while contributing to a team environment. I maintain the ability to learn and adapt quickly, while also grasping new concepts and skills efficiently.
Overview
11
11
years of professional experience
Work History
Meat Market Manager
Kroger
Lithonia
01.2021 - Current
- Led and trained teams of 5–10 employees in high volume work environments.
- Provided customer service in fast-paced, demanding environments.
- Demonstrated reliability and leadership, earning multiple promotions.
- Provided guidance and direction to junior staff members on how best to perform their duties.
- Created weekly sales reports and analyzed trends in customer purchasing habits.
- Resolved customer complaints efficiently while maintaining a positive relationship with them.
- Identified areas where cost savings could be achieved without sacrificing quality of products.
- Performed regular inspections of refrigeration units in order to guarantee food safety standards were maintained.
- Resolved customer inquiries promptly and efficiently in order to maintain positive relationships.
- Maintained a clean and safe working environment according to health regulations.
- Organized daily deliveries of meat products from suppliers to store.
- Developed and managed meat market's inventory of fresh, frozen, cured, and processed meats.
- Recruited qualified personnel as needed when positions became available.
- Ensured that all relevant health codes were followed at all times by employees.
- Coached team members on equipment safety, food handling and merchandising techniques.
- Performed waste minimization, saleable yield and predictive costing methods for meat department.
- Determined effective department schedules and delegated work to employees based upon strength and experience.
- Monitored inventory usage, placed supply orders, and oversaw stocking of new goods.
Meat Department Assistant Manager
Kroger
Lithonia
01.2020 - 01.2021
- Maintained freshness and quality of meat products by rotating stock, trimming fat, and removing expired items.
- Monitored inventory levels to ensure a sufficient supply of products was available at all times.
- Assisted in ordering supplies necessary for operations within the Meat Department.
- Performed regular maintenance tasks such as cleaning floors or walls around work area.
- Adhered to all store policies related to safety procedures when handling sharp tools such as knives or saws.
- Organized backroom storage areas by properly labeling containers per company guidelines.
- Conducted daily temperature checks on coolers, freezers, and display cases to maintain food safety standards.
- Trained new employees on proper techniques for preparing different types of meats.
- Provided customer service by addressing customer inquiries or complaints in a timely manner.
- Ensured compliance with health codes related to sanitation practices within the department.
- Kept records of sales transactions using computerized cash registers or point-of-sale systems.
Seafood Department Manager
Kroger
Lithonia
01.2016 - 01.2020
- Maintained records of daily transactions and prepared weekly reports on sales performance analysis.
- Established procedures for maintaining freshness of seafood and other related items.
- Resolved customer complaints in a timely manner while upholding the highest level of customer service.
- Provided leadership by motivating team members to achieve peak performance.
- Analyzed financial data such as sales volume, market trends, and cost of goods sold to determine areas needing improvement or expansion.
- Monitored inventory levels, placed orders, and managed stock rotation.
- Ensured compliance with food safety regulations and standards in accordance with company policies.
- Maintained cleanliness of the seafood department by ensuring shelves are stocked properly and free from debris or spills.
- Trained new employees on proper handling, stocking, merchandising, pricing, sanitation, and product knowledge techniques.
- Inspected equipment regularly to ensure safe working conditions for employees.
- Developed strategies for increasing sales and profitability of the seafood department.
Meat & Seafood Clerk
Kroger
Lithonia
01.2015 - 01.2016
- Stocked shelves with a variety of items such as canned goods, frozen foods and condiments.
- Maintained cleanliness in the meat and seafood department by sweeping, mopping floors, cleaning counters and equipment.
- Processed orders of fresh and frozen meats, seafoods and other products.
- Received deliveries from vendors ensuring that all items ordered were present in each shipment.
- Ensured freshness of products by checking temperatures regularly throughout the day.
- Assisted customers with selecting the right cuts of meat, seafood and poultry as per their needs.
- Provided customer service by answering questions about product availability, pricing or nutritional information.
Courtesy Clerk
Kroger
Lithonia
01.2014 - 01.2015
- Provided excellent customer service by answering questions and addressing concerns.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Maintained a neat and orderly work area at all times.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Organized promotional displays to attract customers' attention.
- Greeted customers in a friendly and professional manner.
- Performed price checks for customers upon request.
- Provided excellent customer service by being friendly and courteous at all times.
Education
HVAC Diploma - Heating, Ventilation & Air Conditioning
UEI College
Stone Mountain, GA03.2025
High School Diploma -
Grady High School
Atlanta, GA05-2014
Skills
- Electrical fundamentals and HVAC circuitry
- Refrigeration cycle and recovery procedures
- Preventive maintenance and troubleshooting
- Brazing, soldering, and piping techniques
- The use of hand and power tools is common in HVAC
- HVAC system installation and service protocols
- Team building
- Effective communication
- Inventory management
- Customer service
- Certified EPA 608 Universal technician
HVAC Related Skills
- Electrical fundamentals and HVAC circuitry
- Refrigeration cycle and recovery procedures
- Preventive maintenance and troubleshooting
- Brazing, soldering, and piping techniques
- Use of hand and power tools common in HVAC
- HVAC system troubleshooting and service protocols
Timeline
Meat Market Manager
Kroger
01.2021 - Current
Meat Department Assistant Manager
Kroger
01.2020 - 01.2021
Seafood Department Manager
Kroger
01.2016 - 01.2020
Meat & Seafood Clerk
Kroger
01.2015 - 01.2016
Courtesy Clerk
Kroger
01.2014 - 01.2015
HVAC Diploma - Heating, Ventilation & Air Conditioning
UEI College
High School Diploma -
Grady High School