Yazmyne Moye
Albany
Summary
I'm a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Representative-phone&Chat
Foundever
Albany
12.2025 - Current
- Provided exceptional technical support via phone and chat, resolving customer issues efficiently and enhancing user satisfaction.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Assisted customer in understanding products, components and systems.
- Delivered remote assistance for issues using screen sharing and other tools.
- Supported customers with online billing, access, and account issues.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
Qc/Lead
Sunnyland Farms
Albany
10.2023 - 01.2025
- Inspected product quality prior to packaging and shipment.
- Assisted in setting up production lines for manufacturing processes.
- Checked for defects in peanuts and removed any that did not meet quality standards.
- Sorted peanuts by size, weight, and type according to specifications.
- Ensured proper labeling of packages with product information such as weight, type.
- Monitored production area for cleanliness, neatness, and compliance with safety regulations.
- Lead a team of 15-25 employees
- Trained new staff on quality control processes, improving team efficiency and consistency in product evaluation.
- Collaborated with other departments to resolve any quality-related problems in a timely manner.
- Performed detailed inspections of incoming materials to verify that they meet the required specifications.
- Trained personnel on proper inspection techniques and procedures for ensuring product quality.
Sales Associate/Cashier
kholes
Albany
01.2023 - 10.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Greeted customers to determine wants or needs.
Production Worker
Mars
Albany
09.2022 - 01.2023
- Reported any discrepancies or issues related to the packaging process immediately to supervisors.
- Verified accuracy of contents against order forms before sealing packages.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
- Assisted in the packaging process, maintaining a clean workspace and contributing to on-time delivery of products.
- Collaborated with team members to meet production targets, enhancing overall productivity and operational efficiency.
- Cleaned up work area at end of shift to maintain safe working environment.
- Communicated with team members regarding tasks assigned during shift.
- Followed safety protocols while operating machines and equipment.
- Inspected product quality prior to packaging and shipment.
- Identified defective parts or components and removed them from production line.
Education
High school diploma -
Dougherty High school
Albany, GASkills
- Product Assembly
- Quality Inspection
- Microsoft Word
- Stocking
- Customer Service
- Computer Literacy
- Safety Management
- Product Inspection
- Cash Handling
- Windows
- Hospitality
- Google Docs
- Retail sales
- Mobile applications
- Technical support
- Customer issue resolution
- Remote assistance
- Team leadership
- Staff training
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Attention to detail, Proficient, 11/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
- Food service fit: Crew member, Proficient, 05/01/21, Measures the traits that are important for successful food service crew members
Languages
English, Expert
Timeline
Technical Support Representative-phone&Chat
Foundever
12.2025 - Current
Qc/Lead
Sunnyland Farms
10.2023 - 01.2025
Sales Associate/Cashier
kholes
01.2023 - 10.2023
Production Worker
Mars
09.2022 - 01.2023
High school diploma -
Dougherty High school