Maintained detailed records of all transactions, ensuring accurate documentation and timely followups.
Provided exceptional customer service to both property owners and potential tenants, fostering loyalty and repeat business.
Negotiated favorable lease terms on behalf of clients, securing optimal rental rates and conditions.
Assisted clients in navigating complex lease agreements, clarifying terms and conditions as needed.
Developed strong relationships with property owners to ensure long-term partnerships.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Medical Assistant/ Esthetician
Makeover Aesthetics
05.2024 - 10.2024
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Fostered friendly, warm, and exceptional customer experience.
Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
Enhanced spa revenue through upselling additional services and retail products during consultations.
Medical Assistant/Front Desk
Atlas Spine and Rehab
12.2023 - 05.2024
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Office Manager and Executive Secretary
Discount Flooring and Supply
10.2022 - 12.2023
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Administrative Assistant
GHI HOMECARE BUCKHEAD
11.2019 - 06.2022
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Maintained inventory of office supplies and placed orders.
Education
Certified Clinical Medical Assistant -
Stepful | National Health Career Association
Online
01.2024
Associate’s degree - Business Administration
Georgia State University
Dunwoody, GA
01.2018
High School Diploma - undefined
Dunwoody High School
Dunwoody, GA
01.2016
Skills
Customer service
Team leadership
Time management
Verbal and written communication
Documentation and reporting
Relationship building
Sales techniques
HIPAA compliance
Vital sign monitoring
Direct patient care
Phlebotomy
Procedure assistance
Certification
Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Real Estate Leasing Agent
Main Source Realty
10.2024 - Current
Medical Assistant/ Esthetician
Makeover Aesthetics
05.2024 - 10.2024
Medical Assistant/Front Desk
Atlas Spine and Rehab
12.2023 - 05.2024
Office Manager and Executive Secretary
Discount Flooring and Supply
10.2022 - 12.2023
Administrative Assistant
GHI HOMECARE BUCKHEAD
11.2019 - 06.2022
High School Diploma - undefined
Dunwoody High School
Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Certified Clinical Medical Assistant -
Stepful | National Health Career Association
Associate’s degree - Business Administration
Georgia State University
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