Yer Yang
IT Ambassador
Hoschton
Summary
Enthusiastic IT Ambassador dedicated to enhancing team achievements through diligence, meticulousness, and an unwavering pursuit of excellence. Committed to achieving organizational success by comprehending tasks thoroughly and maintaining a solution-oriented mindset.
Overview
17
17
years of professional experience
4
4
Certifications
Work History
IT Ambassador
Transwestern
5 2022 - Current
- Develop and manage project plans, outlining project scope, timelines, budgets, and resource requirements.
- Identify, troubleshoot, and resolve hardware and software issues affecting the end-users. Maintain necessary updates and patches to hardware and software environment.
- Respond to inquiries and requests for support from team members via the organization’s ITSM platform, ServiceNow.
- Record, track, and document incidents, troubleshooting steps, and solution using ITSM tool, ServiceNow.
- Contribute to the Knowledgebase by creating, updating, and flagging outdated knowledge articles.
- Install hardware (desktops, laptops, network devices, printers).
- Assist other support teams with issues that require on-site intervention.
- Suggest solutions that can improve productivity or end-user experience with technology (Continuous Service Improvement).
- New Hire Onboarding (Work with the Hiring Manager to identify the Onboarding forms and Ordering computer equipment).
- Liaison between vendors and the business to resolve service issues.
Formation Production Operator
SK Battery America
10.2021 - 05.2022
- Troubleshoot equipment regularly to ensure normal operating activity.
- Perform pre-operation checklist on device prior to start up.
- Engage in production activities according to documented work instructions and standards.
- Monitor processes and performs continuous image inspections and visual quality checks of products to ensure acceptable standards are met.
Pharmacy Services Lead File Coordinator
ExamWorks Clinical Solutions LLC
03.2014 - 08.2018
- Supervisory responsibilities including interviewing, hiring and training new employees.
- Monitor employee productivity and provide constructive feedback and coaching.
- Assist Managers and Senior Vice President as appropriate.
- Provide overall support by assisting with new hire training requirements, quality assurance, coordinating referrals, communicating with internal and external clients.
- Liaison among solution specialist, adjusters, attorneys, physicians and claimants in all service matters.
- Resolve clinical issues within claims from Workers Compensation and Liability book of business.
- Analyze and summarize data to support and develop efficient workflow operations.
Administrative Assistant I
Dish Network LLC
09.2007 - 03.2014
- Responsible for over 50 retail accounts managing transactions, credits, invoices, and Aged Trial Balance (ATB) report.
- Establish retailer credit lines and set up credit accounts with vendors.
- Perform receptionist and office support activities handling incoming and outgoing payments.
Education
Associate of Applied Science - Computer Support Specialist
Athens Technical College
Athens, GA 01.2017 - 05.2021
Business Administration And Management
Georgia State University
Atlanta, GA 01.2005 - 05.2007
High School Diploma -
Apalachee High School
Winder, GA 08.2001 - 05.2004
Skills
System Diagnostics
Organizational Skills
Training and Mentoring
Help Desk Support
Certification
Help Desk Specialist
Timeline
Formation Production Operator
SK Battery America
10.2021 - 05.2022
Help Desk Specialist
05-2021
Associate of Applied Science - Computer Support Specialist
Athens Technical College
01.2017 - 05.2021
Pharmacy Services Lead File Coordinator
ExamWorks Clinical Solutions LLC
03.2014 - 08.2018
Administrative Assistant I
Dish Network LLC
09.2007 - 03.2014
Business Administration And Management
Georgia State University
01.2005 - 05.2007
High School Diploma -
Apalachee High School
08.2001 - 05.2004
IT Ambassador
Transwestern
5 2022 - Current