Yesenia Acevedo
Douglasville
Summary
Associate Manager with extensive experience at Entertainment Partners, specializing in team leadership and client satisfaction. Demonstrated ability to optimize processes and meet business objectives. Bilingual communicator with strong analytical skills, skilled in mentoring teams and implementing effective solutions. Focused on delivering accurate results and improving operational efficiency.
Overview
27
27
years of professional experience
Work History
Associate Manager, Residuals Set-ups Analyst
Entertainment Partners
Burbank
07.2018 - 02.2025
- Managed Residuals Set-ups Analyst team of 6.
- Forecasted and balanced workload across team members. Ensured analyst support in their daily tasks.
- Provided training and mentorship to staff relating to guild compliance, internal procedures and system functionality.
- Collaborated with Account Management and team members for best practices relating to guild compliances and internal procedures
- Prepared monthly / quarterly / yearly Key Performance Indicators for staff and upper management. Along with aligning with business goals.
- Conducted performance reviews to assess performance and development of each team member.
- Oversee and implement special projects
- Determine the best most efficient and effective solutions to complete residual show set-ups in a timely manner
- Worked closely with clients to ensure customer (CBS / Paramount, AMC, Showtime) satisfaction with accuracy and timeliness
Associate Manager, Data Entry Residuals
Entertainment Partners
Burbank
01.2014 - 01.2018
- Managed Residuals Data Entry team of 7 for show set ups and payment entitlement
- Balanced workload amongst staff; assisted with prioritization
- Mentor and train team members towards success and implement new processes
- Possess Residual knowledge to meet industry standards
- Maintain knowledge of internal processes and procedures governing Residuals
- Monitor processing closely for accuracy and timeliness
- Initiate solutions
- Collaborate to achieve end-to-end product and process quality
- Liaison to Quality Assurance, Paymasters and Set up Analyst team to resolve and troubleshoot any discrepancies
- Worked closely with Finance and Account Management on invoice reconciliation
- Generated Guild reports utilizing various programs and software. Resolved issues with IT and software.
- Execute client requests in a timely and accurate manner to assure deadlines are met
- Maintain current with updates or changes relating to Residuals systems and Guild regulations
Associate Manager, Residuals Business Analysts
Entertainment Partners
Burbank
01.2013 - 01.2014
- Managed team of 12 Business Analysts
- Balanced workload daily for set ups and payment processing
- Liaison to Account Management and Quality Assurance to ensure necessary documents were provided in a timely manner and accurately
- Provided daily and quarterly metrics to Executives
- Effectively worked with cross-functional team members
- Maintain current with updates or changes relating to Residuals systems and Guild regulations
Billing Manager
Technicolor Sound Services
Burbank
01.2008 - 01.2013
- Managed billing staff at various Southern California facilities for Broadcast, Theatrical Features, Game Audio and DVD Departments.
- Initiated inter-company billing cycles for various facilities (U.S. and foreign). Oversee direct billing for accuracy and maintain internal reports for subsidiary financial planning.
- Supervise billing to major networks and studios (primarily ABC Studios, Paramount Pictures, Warner Bros. Studios, HBO, and 20th Century Fox).
- Monitor timely processing of invoices, execute the monthly close period, and minimize billing errors and bad debt.
- Coach team members toward goal achievement.
- Provide resolution measures as needed to resolve client discrepancies and maintain good studio relations.
- Assisted Accounts Receivables with collection on past due invoices.
- Assisted Accounts Payable with vendor discrepancies.
- Created monthly financial reports of invoicing, revenue, unbilled aging, and adjustments for upper management.
Senior Biller
Technicolor Sound Services
Burbank
01.2007 - 01.2008
- Created new client accounts and set up: account application, W9, bank references, detailed verification
- Maintained and updated existing client accounts; verified existing account and balances information
- Set up new Broadcast projects including: Glee, Dexter, Desperate Housewives, True Blood, Revenge
- Set up new vendor accounts; requested vendor invoices on a timely basis
- Assisted Accounts Receivables with collections
- Assisted Accounts Payables with vendor discrepancies
- Assisted with validating credit and re-bill operations for accuracy
Billing Manager
Sunset Digital Post Studios
Glendale
01.2004 - 01.2007
- Oversaw broadcast and feature films billing, developed client relationships, and was responsible for major accounts, including Paramount Pictures, Buena Vista, Warner Brothers, Sony, and MGM.
- Reviewed billing documentation for accuracy; attended internal meetings to review accounts and handle issues; oversaw all aspects of the Billing Department for timely billing and payments.
- Prepared billing reports to review month-end summaries, and resolved client issues.
- Collaborated with the sales team in developing pricing packages and bids for sourcing new client projects.
Senior Biller
Sunset Digital Post Studios
Glendale
01.2000 - 01.2004
- Managed billing for long-term syndication and restoration projects, including "Cheers," "Laverne & Shirley," and "Star Trek."
- Reconciled work orders with employee timecard for payroll accuracy. Verified with operations, billable overtime, or double time to the client on a weekly basis.
Billing Assistant
Sunset Digital Post Studios
Glendale
01.1998 - 01.2000
- Gathered and reviewed work orders on a daily basis; ensured necessary back up material was provided with work flows (such as purchase orders, shipping documents)
- Liaison to project managers, sales personnel, and internal vault staff to resolve open items, track work orders in progress and troubleshoot any discrepancies
- Created new client accounts, new vendor accounts and opened new project accounts
- Maintained, updated and verified existing accounts, reported discrepancies to the Billing Manager, Financial Controller and CFO
Education
Diploma - Accounting and Business
El Dorado Business College
Oceanside, CA01.1994
Skills
- Bilingual English (native) and fluent in Spanish
- Excellent communication skills, including active listening, written, and oral comprehension
- Organized pays attention to detail for accuracy and time management
- Critical thinker: ability to research and resolve issues
- Team player: collaborating for best practices to achieve client satisfaction, and achieving company goals
- Software: Microsoft Office applications, particularly Word, Excel, Outlook, and PowerPoint Payroll application, Automatic Data Processing (ADP)
Languages
- English, native
- Spanish, fluent
Volunteer Experience
Fundraising Coordinator and Event Assistant, Annual AIDS/LifeCycle Fundraiser with The Burn Cycle Studio
Leadership Project
Wellness Champion, Living Color Program with Technicolor Sound Services
Other
- Account Technician, Camp Pendleton Morale, Welfare Financial Division, Oceanside, CA, 01/01/94, 12/31/98
- Collections Department Assistant, Sears, Roebuck & Company Credit Office, Altoona, PA, 01/01/89, 12/31/92
Timeline
Associate Manager, Residuals Set-ups Analyst
Entertainment Partners
07.2018 - 02.2025
Associate Manager, Data Entry Residuals
Entertainment Partners
01.2014 - 01.2018
Associate Manager, Residuals Business Analysts
Entertainment Partners
01.2013 - 01.2014
Billing Manager
Technicolor Sound Services
01.2008 - 01.2013
Senior Biller
Technicolor Sound Services
01.2007 - 01.2008
Billing Manager
Sunset Digital Post Studios
01.2004 - 01.2007
Senior Biller
Sunset Digital Post Studios
01.2000 - 01.2004
Billing Assistant
Sunset Digital Post Studios
01.1998 - 01.2000
Diploma - Accounting and Business
El Dorado Business College