Yesenia Jarguin-Ramirez
McDonough
Summary
Detail-oriented Dental Professional with expertise in Front Desk Operations and patient management. Proven track record in optimizing office processes to enhance patient satisfaction and streamline workflows. Skilled in adapting to dynamic environments while efficiently prioritizing tasks to support team objectives.
Overview
10
10
years of professional experience
Work History
Dental Receptionist
Crabapple Pediatric Dentistry and Orthodontics
10.2023 - Current
- Serve as the primary point of contact for pediatric patients and their families, providing a welcoming, compassionate, and professional front-desk experience.
- Manages patient check-in and check-out while maintaining accurate electronic health records using Dentrix dental software.
- Schedules, confirms, and optimizes appointments for dentists and orthodontist to ensure efficient daily workflow.
- Verifies dental and orthodontic insurance eligibility, benefits, and coverage prior to appointments.
- Communicates treatment plans, insurance information, and financial responsibilities clearly to parents and guardians.
- Handles multi-line phone systems, high call volumes, and patient inquiries in a fast-paced pediatric environment.
- Maintains strict compliance with HIPAA regulations and patient confidentiality standards.
- Coordinate closely with dentists, orthodontics, hygienists, and clinical staff to support seamless patient care.
- Assist with office organization, documentation, and front-desk operations to improve efficiency and patient satisfaction.
Hostess
Saints and Council
04.2022 - 12.2025
- Welcomed guests with professionalism, enhancing first impressions upon arrival.
- Managed reservations efficiently, optimizing seating arrangements for guest satisfaction.
- Escorted guests to tables while presenting menus for a seamless dining experience.
- Streamlined guest flow and managed waitlists during peak hours effectively.
- Handled phone inquiries, reservations, and addressed customer concerns promptly.
- Maintained cleanliness and presentation standards at the hostess station and surroundings.
Patient Coordinator/Treatment Coordinator
Family Braces
02.2022 - 10.2023
- Provided exceptional customer service to patients and families in person and over the phone.
- Managed patient check-in and check-out, assisted in registration, and daily chart maintenance using Cloud 9 software.
- Scheduled, confirmed, and coordinated orthodontic appointments in accordance with office standards.
- Verified insurance eligibility, benefits, and coverage prior to patient appointments.
- Presented orthodontic treatment plans, thoroughly explained procedures, costs, insurance coverage, and financing options.
- Achieved high treatment acceptance through clear communication and patient education.
- Educated patients on proper oral hygiene retention.
- Conducted new patient and follow-up call to support scheduling and patient retention.
- Reviewed patient charts, medical histories, HIPAA documentation, and consent forms for accuracy and compliance.
- Assisted with diagnostic X-rays and documented clinical notes per provider guidelines.
Director of Training
Chick-fil-A
04.2017 - 02.2022
- Enhanced employee training materials and curricula for effective, consistent training delivery.
- Conducted onboarding and skill development sessions for new and existing employees.
- Mentored trainers and staff to maintain high-quality training standards and effectiveness.
- Aligned training programs with company policies, ensuring compliance and best practices.
- Developed assessment methods to evaluate training effectiveness and implement improvements.
- Collaborated with operations leadership to identify training needs and create tailored solutions.
Supervisor
Chick-fil-A
09.2016 - 04.2017
- Ensured compliance with Chick-fil-A operational policies and procedures.
- Demonstrated comprehensive knowledge of brand standards and menu offerings.
- Led shifts effectively under the guidance of the overseeing Director.
- Communicated employee performance issues and policy violations to the Director.
- Collaborated with leadership to maintain optimal staffing levels daily.
- Resolved guest and employee issues to enhance service accuracy and speed.
Team Member/Cashier
Chick-fil-A
08.2015 - 09.2016
- Enhanced customer satisfaction by greeting guests with warmth and friendliness.
- Showcased brand knowledge by confidently discussing menu items with customers.
- Engaged guests using Core 4 model: eye contact, smiles, enthusiasm, connection.
- Operated POS effectively at front counter and drive-thru for seamless transactions.
- Proactively stocked supplies and maintained cleanliness during downtime between customer service.
- Executed accurate and speedy order taking at front counter and drive-thru.
Education
High School -
Henry County High School
McDonough, GA05.2015
No Degree - Biology
Kennesaw State University
Kennesaw, GA12-2027
Skills
- Client and Patient Support
- Effective Communication (Patients, parents, and Staff)
- Time Management & Multitasking
- Appointment Scheduling and Management
- Insurance Eligibility Verification
- Dental Terminology Knowledge
- Proficient in Dentrix & Cloud 9 Software
- Proficient in Microsoft Word & Excel
- Collaborative Teamwork
- Problem Solving & Decision-Making
Languages
Spanish
Native or Bilingual
Timeline
Dental Receptionist
Crabapple Pediatric Dentistry and Orthodontics
10.2023 - Current
Hostess
Saints and Council
04.2022 - 12.2025
Patient Coordinator/Treatment Coordinator
Family Braces
02.2022 - 10.2023
Director of Training
Chick-fil-A
04.2017 - 02.2022
Supervisor
Chick-fil-A
09.2016 - 04.2017
Team Member/Cashier
Chick-fil-A
08.2015 - 09.2016
High School -
Henry County High School
No Degree - Biology
Kennesaw State University