Yesenia Rodriguez Rosillo

Skilled at working independently and collaboratively in a team environment.

• Entertained our guests during holidays or special events with fun activities, games, costumes.
• Conducted visitor surveys to gather feedback, contributing to continuous improvement of museum services.
• Worked well in a team to set up cleaning/organizing plans
• Greeted customers entering museum
• Worked in cash register taking all kinds of transactions and promoting our yearly memberships
• Deep cleaned party/field trip rooms
• Paid attention to detail while completing cleaning tasks
• Managed field trips and directed kids to designated positions
• Facilitated smooth daily operations in the the gift shop and pottery area by managing transactions, stocking merchandise displays and assisting our customers
• Hosted birthday parties/private events
• Sanitized and deep cleaned museum

• Maintained product knowledge to provide accurate information and recommendations to customers when asked
• Assisted in training new staff on hospitality
• Greeted customers and took orders to keep flow of traffic moving
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas
• Processed orders on POS system and accepted cash and charge payments
• Worked on delivery of takeout orders by packaging items
• Promoted specials and upsold menu items, to be able tp increase sales
• Resolved customer complaints with professionalism
• Managed cash register
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
• Stocked up condiments, beverages, and supplies
• Brewed coffee and tea and changed out drink station syrups