Yesenia Satterwhite
Moultrie
Summary
Medical Assistant specializing in clinical and administrative functions with a strong focus on process optimization. Achieved enhanced productivity and operational efficiency through the application of industrial engineering principles. Experienced in workflow analysis and technology implementation, resulting in cost reductions and improved performance. Proven ability to foster teamwork and drive continuous improvement initiatives using lean manufacturing techniques. Bilingual Performance Improvement Coordinator proudly offering many years' expertise handling policy, procedure and contract review processes. An educated employee with mentoring and coaching skills that have led to highly trained employees. Skilled in task prioritization, resolving issues successfully, and making quick decisions.
Overview
6
6
years of professional experience
Work History
Quality Performance Improvement Coordinator / Medical Assistant
The Kirk Clinic
Moultrie
02.2020 - 03.2025
- Demonstrated expertise in HEDIS, CMS, CAHPS, HOS, QPIP, and QSSP metrics.
- Conducted comprehensive analysis of patient care data to identify trends and improvement areas.
- Implemented quality improvement initiatives, leading projects to enhance healthcare delivery.
- Facilitated communication across multidisciplinary teams to achieve common quality goals.
- Executed medical record audits to ensure provider compliance with clinical guidelines.
- Developed detailed requirements for patient visits based on thorough provider collaboration.
- Trained healthcare personnel on best practices and regulatory compliance standards.
- Utilized various tools to enhance real-time data reporting and visibility for organizational needs.
- Managed continuous improvement strategies to eliminate end-product variances, improve manufacturing margins and reduce costs.
- Worked closely with staff members to ensure they received proper training regarding newly implemented processes or procedures.
- Coordinated with Plant Manager and design engineers to implement quality measures, reducing costs across manufacturing process.
- Developed and implemented improvement tools and methodologies that resulted in increase in operational efficiency.
- Trained and mentored project leaders and discipline managers to drive culture change toward total quality mindset across production continuum.
- Identified best practices from other organizations and developed strategies to incorporate them into current operations.
- Coordinated with cross-functional project team leadership for R&D, Supply Chain, Quality, and Engineering to devise process improvements resulting in increased capacity, reduction in cost and significant boosts in productivity.
- Created performance indicators to determine overall effectiveness of improvement measures and methods.
- Improved methods and procedures for processes, measurement, documenting and workflow techniques.
- Recommended solutions based on research findings that would help improve organizational outcomes.
- Coordinated training programs, workshops, and seminars related to performance improvement initiatives.
- Conducted data analysis to identify areas of opportunity for improved efficiency and effectiveness.
- Drafted reports detailing performance improvement projects, results, recommendations, and timelines.
- Prepared presentations highlighting progress made towards achieving objectives set forth in improvement plans.
- Kept production logs and maintained job material inventory.
- Identified needed resources and aligned with project milestones, deliverables, and prioritization for viable production planning.
- Developed and implemented performance improvement plans for a variety of departments.
- Advised management on methods for improving operational efficiencies through technology applications.
- Led team in identifying and implementing lean and continuous improvement actions to enhance production volume and efficiency while exceeding quality standards and product specifications.
- Provided guidance on organizational policies, procedures, standards, regulations, laws. related to performance improvement efforts.
- Increased efficiency through process evaluations and new process creation.
- Recommended methods for continuous improvements after assessing performance against actual goals.
- Established and accomplished goals for improvements in profits, quality and delivery.
Medical Assistant
Sterling Group Rheumatology
Moultrie
03.2019 - 02.2020
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Achieved cost-savings by developing functional solutions to problems.
- Identified needs of customers promptly and efficiently.
- Contacted medical facilities to schedule patients for admission.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Positioned patients properly during examination or treatment for comfort and safety.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Explained treatment procedures and physicians' instructions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Administered medications under physician's supervision.
- Responded to patient callbacks and phone-in prescription refill requests.
- Provided assistance to medical staff in performing minor surgical procedures.
Education
Diploma - Medical Assisting Program
Moultrie Techincal Collage
Moultrie, Georgia06.2009
General High School Diploma -
Colquitt County High School
Moultrie, GA01.2004
Accomplishments
- Daisy Award
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Quality Performance Improvement Coordinator / Medical Assistant
The Kirk Clinic
02.2020 - 03.2025
Medical Assistant
Sterling Group Rheumatology
03.2019 - 02.2020
Diploma - Medical Assisting Program
Moultrie Techincal Collage
General High School Diploma -
Colquitt County High School