Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yhomysheeca Holliman

Dublin

Summary

Insurance Verification Specialist with extensive experience. Recognized for expertise in patient education and insurance coverage verification. Proven ability to enhance workflow efficiency while ensuring compliance with regulations. Strong customer service skills utilized to resolve inquiries and boost client satisfaction. Dedicated to maintaining data security and confidentiality in all professional interactions.

Overview

8
8
years of professional experience

Work History

Insurance Verification Specialist

Walmart Pharmacy
Dublin
06.2021 - Current
  • Assisted customers with Medicare inquiries and provided accurate information.
  • Educated clients about Medicare plans and enrollment procedures clearly.
  • Utilized pharmacy software systems for processing prescriptions and managing inventory efficiently.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Collaborated with internal teams to address customer needs and concerns promptly.
  • Updated customer records in the database accurately and efficiently

Client Support Worker

Healthcare Staffing Inc.
08.2017 - 05.2021
  • Provided exceptional support to clients, addressing inquiries and resolving issues efficiently.
  • Developed and maintained comprehensive case notes to ensure accurate tracking of client progress and needs.
  • Assisted in training new staff on procedures and best practices to improve overall team performance.
  • Monitored client feedback to identify areas for improvement, implementing changes that enhanced service quality.
  • Collaborated with interdisciplinary teams to coordinate care plans tailored to individual client requirements.
  • Educated clients on product features and benefits, helping them make informed decisions based on their specific requirements.
  • Maintained accurate records of client interactions, enabling better tracking of issues and resolution times.

Assistant Manager

Dollar General
06.2018 - 07.2019
  • Monitored inventory levels and coordinated restocking efforts to maintain product availability.
  • Collaborated with management to analyze sales data and identify trends for strategic planning.
  • Resolved customer inquiries and complaints, ensuring high levels of satisfaction and retention.
  • Facilitated team meetings to discuss performance metrics, fostering open communication among staff.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

Pharmacy Technician -

Massachusetts College of Pharmacy And Health Sciences
Boston, MA
02-2025

LPN - Nursing

Oconee Fall Line Technical College
Dublin, GA

Skills

  • Inventory management
  • Medication dispensing
  • Patient education
  • Regulatory compliance
  • Customer service
  • Prior authorization processing
  • Medical terminology
  • Time management
  • Referral coordination
  • Insurance coverage verification
  • HIPAA compliance
  • Data security and confidentiality

Timeline

Insurance Verification Specialist

Walmart Pharmacy
06.2021 - Current

Assistant Manager

Dollar General
06.2018 - 07.2019

Client Support Worker

Healthcare Staffing Inc.
08.2017 - 05.2021

Pharmacy Technician -

Massachusetts College of Pharmacy And Health Sciences

LPN - Nursing

Oconee Fall Line Technical College

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Yhomysheeca Holliman