YICEL REYES MIRANDA
Newnan
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Police Officer
Douglasville Police Department
Douglasville, GA
06.2024 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgement under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Testified effectively in court, contributing to successful prosecutions of offenders.
TSO – Officer
Transportation Security Administration
Atlanta, GA
01.2022 - 01.2024
- Conducting visual inspection of traveling documents and government-issued identification in order to identify and report fraud
- Retaining the knowledge of all applicable standard operating procedures
- Maintaining focus and awareness (while working in a stressful environment) including alarm noise, machinery, people, and crowd distraction
- Providing protection to air travelers, airports, and aircraft in a professional way
- Engaging in using critical thinking skills in order to mitigate security threats
- Frequently analyzing a problem and finding a solution rapidly
Security Officer
Six Flags over Georgia
Austell, GA
03.2021 - 01.2022
- Secure gates
- Check log and clear authorized personnel and vehicles proper ID
- Write clear and concise incident and other reports
- Enforces local, state, and federal laws occurring on the property to include code of conduct and company vehicles and procedures
Waitress/Bartender
Casa Vieja Mexican Restaurant
Peachtree City, GA
08.2016 - 01.2022
- Maintain full knowledge of the bar and food items and make suggestions
- Provide excellent customer service by creating a positive atmosphere at every table
- Assist customers with every need with a polite attitude
- Arrange workstation. Perform side work duties at the start and end of the shift
- Accurately cashing out customers in a nicely manner
Education
Bachelor of Science - Criminal Justice
Georgia State University, Andrew Young School of Policy Studies
Atlanta, GASkills
- 4 years of customer service
- 4 years cashier experience
- Microsoft Office (Word, Excel, and PowerPoint)
- Time Management
- Multitasking
- Bilingual (Spanish and English)
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- Decision making
Languages
Spanish
Native or Bilingual
Timeline
Police Officer
Douglasville Police Department
06.2024 - Current
TSO – Officer
Transportation Security Administration
01.2022 - 01.2024
Security Officer
Six Flags over Georgia
03.2021 - 01.2022
Waitress/Bartender
Casa Vieja Mexican Restaurant
08.2016 - 01.2022
Bachelor of Science - Criminal Justice
Georgia State University, Andrew Young School of Policy Studies