Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yinglin Ma

Lawrenceville

Summary

Graduated in 2021 in Georgia State University with the Bachelor degree of Political Science. Growing up as a bilingual, I have enjoyed learning about different cultures and have been good at adapting to new environments. The experience of working in different fields of work and meeting new people from all around the world has made me passionate, love communication, and willing to conquer any challenges that I run into.


My 3 years+ Implementation experiences in MEDITECH have shaped me with dedicated in communication with customers, and professional skilled in managing complex software issues and ensuring seamless integrations. I have an excellent reputation for resolving problems and improving customer satisfaction, and providing effective solutions while collaborating with cross functional teams. My adaptive capacity allows me to adapt to a fast pace working environment and multitasking, I was able to work closely with more than 8 health organizations at a time and led them all to a successful Go Live.


I am skilled in working under pressure and adapting to new situations, and I am ready for a new position challenges that involves providing customer assistance in the IT medical industry.

Overview

9
9
years of professional experience

Work History

IMPLEMENTATION SPECIALIST

MEDITECH
11.2021 - Current
  • Leading Patient Care training and installation of EHR software and support an average of 10 hospitals for successful Go Live per year
  • Experiences with READY and MaaS implementation modules
  • Identified issues and made potential solution recommendations as problems developed, enabling quick project modifications
  • Developed training materials and procedures or trained users in proper use of EMR software for health organization
  • Provide education session trainings and mentoring new hires
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs
  • Multi-task with different medical organizations, processing requests for system enhancements or modifications to our evolving software
  • Managed configuration, installation and troubleshooting of applications and software for clients
  • Performed quality assurance checks throughout the implementation process to verify accuracy of data entries


MARKETING ANALYST/ CUSTOMER SERVICE

STATE FARM
05.2019 - 01.2020
  • For Agent Steve Yep office and Ron Reagan office
  • The majority of work focuses on analysis information, sales, and customer service
  • Help customers to complete their insurance billing process
  • Created dynamic database for organizing and contacting customer information in the system

BAKER AND CAKE DECORATOR

KROGER
11.2015 - 01.2020
  • Trained by professional cake decorator
  • Recognized as Employee of the Month in 2016
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality

RESEARCH ASSISTANT

KENNESAW STATE UNIVERSITY
01.2018 - 11.2019
  • Majority work on research analysis, meeting with different field lawyers remotely from China, and performed translation for Chinese Law Organization Project for Kennesaw University International Affairs Professor - John Givens
  • Worked closely with professor Givens to provide effective assistance for specific aspects of his book publishing
  • Assisted in the preparation of reports, presentations and correspondence

Education

BACHELOR OF ARTS - POLITICAL SCIENCE

Georgia State University
05.2021

Skills

  • Professional business written and verbal communication
  • Implementation and configuration
  • Experience of working in system integrations (HL7)
  • Office software utilization, experience with Microsoft Word, Excel, Power Point, Salesforce, Google Drive, Visio
  • Data analysis and statistics
  • Knowledge of remote communication tools
  • Ability to work independently
  • Teamwork
  • Bilingual
  • Client education and management
  • Flexibility in ambiguous situations
  • Billing and expense analysis
  • Openness to different perspectives

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Korean
Professional Working

Timeline

IMPLEMENTATION SPECIALIST

MEDITECH
11.2021 - Current

MARKETING ANALYST/ CUSTOMER SERVICE

STATE FARM
05.2019 - 01.2020

RESEARCH ASSISTANT

KENNESAW STATE UNIVERSITY
01.2018 - 11.2019

BAKER AND CAKE DECORATOR

KROGER
11.2015 - 01.2020

BACHELOR OF ARTS - POLITICAL SCIENCE

Georgia State University
Yinglin Ma