Yinka Toye
Union City
Summary
Diligent Professional with solid track record in overseeing daily operations and ensuring exceptional customer service. Successfully managed staff schedules, resolved conflicts, and maintained high standards of efficiency. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Customer Service Duty Manager
Menzies aviation
06.2023 - Current
- Led customer service team, ensuring punctuality and efficiency, enhancing client satisfaction.
- Managed daily operations, resolving complex issues promptly, optimizing workflows.
- Coordinated with multiple departments, promoting teamwork for seamless customer service.
- Implemented strategic initiatives, driving significant improvements in customer retention.
- Monitored performance metrics, identifying areas for improvement, executing targeted action plans.
Customer Service General Manager
Menzies aviation
10.2024 - 02.2025
- Lead a team of 100+ employees to ensure seamless station operations and exceptional customer service.
- Implemented processes that improved operational efficiency and customer satisfaction.
- Developed training programs to enhance team skills and performance.
- Resolved complex issues promptly, minimizing disruptions and maintaining service quality.
- Fostered a collaborative environment, boosting team morale and productivity.
Customer service Supervisor
Menzies aviation
02.2023 - 06.2023
- Led passenger service team to streamline operations, enhancing customer satisfaction and operational efficiency.
- Supervised daily passenger services, ensuring compliance with safety regulations and improving team productivity.
- Worked closely with team members to resolve passenger issues promptly, fostering a supportive and efficient work environment.
- Monitored and managed passenger service processes, ensuring accuracy and attention to detail in all interactions.
- Implemented effective strategies to boost service quality, achieving measurable improvements in customer feedback scores.
Customer Service Supervisor
Airport Terminal Services
08.2021 - 11.2022
- Oversaw employee schedules, ensuring efficient daily task delegation and operational consistency.
- Processed reservations, issued travel vouchers, and collected baggage charges for seamless service.
- Trained new gate agents, enhancing team performance and customer satisfaction.
- Coordinated with internal teams to ensure timely flight dispatch and accurate passenger information.
- Streamlined passenger check-in processes, enhancing efficiency and improving the overall travel experience.
- Optimized employee schedules and assignments, ensuring seamless operations and timely flight dispatch.
- Coordinated with internal teams to process passenger information, resulting in on-time flight departures.
- Conducted thorough security sweeps and ensured flight crews received all necessary documentation.
Customer services/Office Manager
MTI Limos & Shuttle services
02.2021 - 08.2021
- Managed clerical tasks, including sorting and dispatching mail, ensuring timely communication.
- Maintained and organized office supplies inventory, promptly ordering new materials as needed.
- Oversaw file management, ensuring accurate and accessible record-keeping.
- Handled phone calls and delivered messages efficiently, maintaining professional communication.
- Scheduled meetings, took minutes, and ensured smooth office operations.
Deputy Sheriff
Fulton County Sheriff's Office
09.2020 - 01.2021
- Ensured inmate safety and welfare during overnight shifts, conducting 16 security checks nightly.
- Accurately prepared and processed paperwork for inmate releases and intakes, maintaining detailed records.
- Monitored inmate behavior, addressing issues promptly to maintain a secure environment.
- Collaborated with team members to uphold jail policies and procedures, enhancing operational efficiency.
Customer services/Office Manager
MTI Limos & Shuttle services
01.2016 - 07.2020
- Managed office operations, ensuring smooth workflow and timely communication.
- Maintained accurate inventory of supplies, reducing costs and avoiding shortages.
- Organized and scheduled meetings, efficiently handling minutes and follow-ups.
- Answered and directed phone calls, providing excellent customer service.
- Streamlined clerical tasks, enhancing overall office productivity.
Legal Officer
Nichole Integrated Investment Limited
06.2014 - 03.2015
- Document preparation and review including contracts; sales agreement
- Drafting of memorandums. Reviewed and prepared legal documents, including contracts and sales agreements, ensuring compliance and minimizing risk.
- Drafted memorandums and company registration forms, contributing to efficient legal operations and structured organizational growth.
- Worked closely with clients and internal teams to finalize legal documents, enhancing communication and operational efficiency.
- Conducted thorough reviews of legal documents, identifying potential issues and providing actionable recommendations to mitigate risks.
- Ensured accuracy in document preparation, maintaining meticulous attention to detail and upholding high standards of legal integrity.
- Company Registration forms
Legal Officer/Corporate Affairs
Obatoil & Petroleum Limited
04.2012 - 10.2013
- Coordinated the sales of PMS Vessels, fostering strong relationships with clients and stakeholders to drive business growth.
- Processed various Petroleum Permits with precision, ensuring timely approvals and adherence to regulatory standards.
- Managed a team of two, providing guidance and support, and reported to senior management to streamline legal operations.
- Reported to the Head Legal and Managing Director, delivering actionable insights and contributing to strategic decision-making.
- Led cross-functional teams to ensure compliance with petroleum permit regulations, enhancing operational efficiency.
Legal Officer
Ola Olanipekun & Co, National Youth Service Corp
03.2011 - 03.2012
- Mandatory Primary Assignment posting
- Conducted search at the Ministry of Lands
- Researched and assisted the Principal in some cases.
Law Intern
Gbenga Biobaku & Co
04.2010 - 05.2010
- Researched on oil and gas laws that was pertinent to the cases handled by the firm
- Attended Arbitration proceedings with the Principal Counsel.
Education
Master of Laws (LLM) -
Georgia State University College of Law
05.2017
Barrister And Solicitor of The Supreme Court -
The Nigerian Law School
Lagos, Nigeria09.2011
Bachelor of Laws (LLB) - undefined
Olabisi Onabanjo University
04.2009
Diploma - Law
Olabisi Onabanjo University
09.2003
Skills
- Inspiring team performance
- Efficient passenger processing
- Professional demeanor
- System deployment
- Service excellence
- Flight departure oversight
- Versatile team participant
- Customer service expertise
- Logical evaluation
Timeline
Customer Service General Manager
Menzies aviation
10.2024 - 02.2025
Customer Service Duty Manager
Menzies aviation
06.2023 - Current
Customer service Supervisor
Menzies aviation
02.2023 - 06.2023
Customer Service Supervisor
Airport Terminal Services
08.2021 - 11.2022
Customer services/Office Manager
MTI Limos & Shuttle services
02.2021 - 08.2021
Deputy Sheriff
Fulton County Sheriff's Office
09.2020 - 01.2021
Customer services/Office Manager
MTI Limos & Shuttle services
01.2016 - 07.2020
Legal Officer
Nichole Integrated Investment Limited
06.2014 - 03.2015
Legal Officer/Corporate Affairs
Obatoil & Petroleum Limited
04.2012 - 10.2013
Legal Officer
Ola Olanipekun & Co, National Youth Service Corp
03.2011 - 03.2012
Law Intern
Gbenga Biobaku & Co
04.2010 - 05.2010
Bachelor of Laws (LLB) - undefined
Olabisi Onabanjo University
Diploma - Law
Olabisi Onabanjo University
Master of Laws (LLM) -
Georgia State University College of Law
Barrister And Solicitor of The Supreme Court -
The Nigerian Law School
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