YINKA MAY TOYE
Fairburn
Summary
Highly adaptable individual bringing over five years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Duty Manager
Frontier Airlines
07.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Kept accurate records to document customer service actions and discussions.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Customer Service Supervisor
Frontier Airlines
02.2023 - Current
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Customer Service Supervisor
Frontier Airlines
08.2021 - 11.2022
- Providing the required assistance needed by the passengers
- Assisting passengers during check-in, helping them check luggage and print boarding passes and also ensuring they have proper documentation required for the scheduled flights
- Oversaw employee work schedules and delegated daily assignments.
- Collected baggage charges and accepted baggage for check-in.
- Utilized PA system to announce departures and changes to landings.
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
- Being a fast learner I transitioned to the gate area where it is more fast paced and requires due diligence
- I work both international and domestic flights
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Coordinated with internal resources to process passenger information and dispatch flights on time.
- Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
- Processed reservations and issued travel and hotel vouchers.
- I have trained a handful of gate agents
- Assisting in aircraft security sweeps and making sure the flight crew get all required forms and paperwork is just a few of the many responsibilities expected of a Customer
- Service Agent.
Customer services/Office Manager
MTI Limos & Shuttle services
02.2021 - 08.2021
- Overseeing clerical tasks, such as sorting and sending mail
- Keeping an inventory of office supplies and ordering new materials as need
- Maintaining files
- Answering phone calls
- Taking and delivering messages
- Ensuring the office runs smoothly
- Scheduling meetingsand taking minutes.
Deputy Sheriff
FULTON COUNTY SHERIFF'S OFFICE
09.2020 - 01.2021
- Overseeing the general welfare and safety of inmates in the jail
- Worked the 11-7 shift
- Performed the required 16 security round checks and prepared all necessary paperwork for inmates release and intakes.
Customer services/Office Manager
MTI Limos & Shuttle services
01.2016 - 07.2020
- Overseeing clerical tasks, such as sorting and sending mail
- Keeping an inventory of office supplies and ordering new materials as need
- Maintaining files
- Answering phone calls
- Taking and delivering messages
- Ensuring the office runs smoothly
- Scheduling meetingsand taking minutes.
Legal Officer
Nichole Integrated Investment Limited
06.2014 - 03.2015
- Document preparation and review including contracts; sales agreement
- Company Registration forms
- Drafting of memorandums.
Legal Officer/Corporate Affairs
Obatoil & Petroleum Limited
04.2012 - 10.2013
- Reviewed and amended Vessel Charter Party Agreement
- Coordinated the sales of PMS Vessels
- Processed various Petroleum Permits
- Managed a team of two and reported to the Head legal and sometimes the Managing Director.
Legal Officer
Ola Olanipekun & Co, National Youth Service Corp
03.2011 - 03.2012
- Mandatory Primary Assignment posting
- Conducted search at the Ministry of Lands
- Researched and assisted the Principal in some cases.
Law Intern
Gbenga Biobaku & co
04.2010 - 05.2010
- Researched on oil and gas laws that was pertinent to the cases handled by the firm
- Attended Arbitration proceedings with the Principal Counsel.
Education
Master of Laws (LLM) -
Georgia State University College of Law
05.2017
The Nigerian Law School
09.2011
Bachelor of Laws (LLB) -
Olabisi Onabanjo University
04.2009
Diploma - Law
Olabisi Onabanjo University
09.2003
Skills
- Motivating employees
- Departures management
- Checking in passengers
- Adaptive team player
- Courteous demeanor
- Customer relations
- System implementation
- Critical thinking
- Customer service
Certification
STC
GSE
CRO
Timeline
Customer Service Duty Manager
Frontier Airlines
07.2023 - Current
Customer Service Supervisor
Frontier Airlines
02.2023 - Current
Customer Service Supervisor
Frontier Airlines
08.2021 - 11.2022
Customer services/Office Manager
MTI Limos & Shuttle services
02.2021 - 08.2021
Deputy Sheriff
FULTON COUNTY SHERIFF'S OFFICE
09.2020 - 01.2021
Customer services/Office Manager
MTI Limos & Shuttle services
01.2016 - 07.2020
Legal Officer
Nichole Integrated Investment Limited
06.2014 - 03.2015
Legal Officer/Corporate Affairs
Obatoil & Petroleum Limited
04.2012 - 10.2013
Legal Officer
Ola Olanipekun & Co, National Youth Service Corp
03.2011 - 03.2012
Law Intern
Gbenga Biobaku & co
04.2010 - 05.2010
Master of Laws (LLM) -
Georgia State University College of Law
The Nigerian Law School
Bachelor of Laws (LLB) -
Olabisi Onabanjo University
Diploma - Law
Olabisi Onabanjo University
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