Yisvel Cervantes
Atlanta
Summary
Dynamic Medical Assistant with extensive experience at Dermatology Specialists, skilled in patient-focused care and clinical documentation. Proven ability to enhance patient satisfaction through effective communication and education. Proficient in EMR systems and maintaining HIPAA compliance, while demonstrating strong teamwork and reliability in fast-paced environments.
Offering detail-oriented approach and commitment to patient care, eager to learn and develop in medical environment. Brings foundational understanding of medical terminology and electronic health records, with readiness to quickly acquire additional knowledge. Ready to use and develop skills in patient interaction and administrative support in medical assistant role.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Dermatology Specialists
Tucker, GA
08.2024 - Current
- Assisted in patient intake, including medical history and current medications documentation.
- Prepared examination rooms, ensuring cleanliness and availability of necessary supplies and equipment.
- Supported dermatologists during procedures by providing instruments and maintaining a sterile environment.
- Educated patients on post-treatment care instructions to enhance recovery and satisfaction.
- Managed appointment scheduling and patient follow-up communications to optimize workflow efficiency.
- Documented patient interactions accurately in electronic health records for seamless information flow.
- Maintained inventory of medical supplies, reducing waste through effective stock management practices.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
Shift Supervisor
Corner Bakery Cafe
Atlanta, GA
03.2024 - 08.2024
- Supervised daily operations, ensuring efficient workflow and optimal service delivery.
- Trained and mentored new staff on customer service standards and operational procedures.
- Monitored inventory levels, coordinating timely restocking to meet customer demands.
- Implemented staff schedules to align with peak business hours and staffing needs.
- Resolved customer inquiries and concerns, enhancing overall satisfaction and loyalty.
- Conducted quality control checks to maintain food safety and presentation standards.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cashier
Corner Bakery Cafe
Peachtree Corners, GA
08.2022 - 03.2024
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries and provided product recommendations.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions securely and efficiently.
- Collaborated with team members to improve service delivery during peak hours.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
No Degree - Nursing
Kennesaw State University
Kennesaw, GA06-2025
College -
UEI College
Stone Mountain, GA08-2025
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Reliable team player
- Procedure assistance
- Electronic medical records
- CPR
- Immunization administration
- Specimens collection and processing
- Medical procedures
- Maintaining confidentiality
- Appointment setting
- Sterilization techniques
- Medical supply inventory
- Equipment sterilization
- Fluent in Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Dermatology Specialists
08.2024 - Current
Shift Supervisor
Corner Bakery Cafe
03.2024 - 08.2024
Cashier
Corner Bakery Cafe
08.2022 - 03.2024
No Degree - Nursing
Kennesaw State University
College -
UEI College