Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Accomplishments
Community Service
References
Timeline
Generic

Ykeshia Heggs

Augusta

Summary

Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to enhancing customer satisfaction through positive interactions and memorable experiences. Proven ability to handle diverse customer needs efficiently and professionally. Experienced transit operator with a solid background in customer relationship management and emergency response. Known for maintaining safety and providing excellent service while efficiently communicating route information and ensuring passenger satisfaction. Dedicated Pre-School Assistant Teacher with a talent for creating a well-organized and positive learning environment. Collaborates effectively with lead teachers, prepares learning materials, and encourages positive social interactions among students. I have experience leading teams and coordinating tasks to ensure successful outcome.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Operator Driver /Transit Operator

Augusta Transit
Augusta
01.2024 - Current
  • Operated transit vehicles safely within assigned routes and schedules.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance.
  • Monitored passenger behavior to maintain a safe environment onboard.
  • Reported maintenance issues promptly to ensure vehicle reliability.
  • Collaborated with dispatch to communicate route changes effectively.
  • Provided information about routes, schedules, and fares to passengers.
  • Participated in training programs to enhance operational skills and safety awareness.
  • Learned and followed safety and emergency procedures.
  • Maintained production and quality documentation.
  • Collaborated with coworkers to perform projects quickly and meet business goals.
  • Checked control panel and gauges during equipment operation.

Customer Service Representative

Family Dollar
Augusta
06.2022 - 11.2024
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Supported sales team members to drive growth and development.
  • Managed cash drawer, ensuring accurate cash handling and reconciliation.
  • Maintained a clean and organized checkout area for optimal customer experience.
  • Collaborated with team members to ensure smooth store operations during busy hours.
  • Handled returns and exchanges following store policies and procedures.
  • Stocked merchandise on shelves and organized displays to enhance product visibility.
  • Trained new cashiers on register operations and customer service protocols.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.
  • Helped customers find specific products, answered questions, and offered product advice.

Bus Driver

Richmond County School System
Augusta
01.2017 - 09.2023
  • Transported students safely to and from school and activities.
  • Conducted regular vehicle inspections to ensure safety compliance.
  • Maintained accurate records of student attendance and behavior.
  • Communicated effectively with parents, teachers, and school staff.
  • Monitored student conduct during transit to ensure a safe environment.
  • Assisted with emergency drills and safety training for students.
  • Managed time efficiently to adhere to established bus routes and schedules.
  • Provided support during field trips, ensuring student safety and engagement.
  • Verified that all passengers were seated before operating the bus.
  • Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
  • Reported any incidents that occurred during route travel to management personnel immediately.
  • Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
  • Greeted customers in a friendly manner when boarding the bus.
  • Followed designated routes according to timetables while obeying speed limits at all times.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Communicated effectively with dispatch staff via two way radio regarding delays, detours.
  • Monitored traffic conditions along assigned routes in order to plan alternate routes if necessary.
  • Inspected vehicles prior to each shift for mechanical defects or malfunctions.

Preschool Teacher's Assistant

S&T Development Center
Augusta
04.2014 - 12.2016
  • Assisted teachers in planning and implementing daily lesson activities.
  • Supported children's emotional and social development through guided interactions.
  • Maintained a clean and organized classroom environment for learning.
  • Helped supervise children during playtime and structured activities.
  • Prepared educational materials and resources for classroom use.
  • Implemented safety protocols to ensure a secure learning environment.
  • Supported lead teacher with daily classroom activities.
  • Monitored students to observe behavior, enforce rules, and maintain safety.
  • Maintained daily records of activities, behaviors, meals, and naps.
  • Backed up lessons with personal support, small group instruction and hands-on activities.
  • Took class attendance and recorded absences.

Nursing Assistant

Serenity Behavior Hospital
Augusta
08.2013 - 09.2015
  • Assisted with daily living activities for patients in behavioral health settings.
  • Monitored and recorded vital signs and patient behavior changes.
  • Collaborated with nursing staff to implement care plans effectively.
  • Maintained cleanliness and safety of patient environments.
  • Communicated patient needs and concerns to healthcare team members.
  • Supported patients during therapeutic activities and group sessions.
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
  • Implemented fall prevention techniques as specified in plan of care.
  • Reported environmental risks or equipment malfunctions to supervisor.

Education

Certificate - Nursing

Training For Life Center
Augusta, GA
03-2016

GED -

Augusta Technical College
Augusta, GA
05-2015

Skills

  • Customer relationship management
  • Vehicle operation
  • Route planning
  • Traffic regulation
  • Safety compliance
  • Emergency response
  • Time management
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Effective communication
  • Performance monitoring
  • Account management
  • Team development

Certification

  • CDL CLASS B
  • First Aid
  • BLS
  • CPR

Volunteer Experience

MT.OLIVE BASPTIST CHURCH- Augusta,Ga

 

-Led group discussion on relevant topics related to faith development.

-Assisted in recruiting volunteers to help with Sunday school classes

-Collaborated with other church staff members to coordinate programs that meets the needs of the youth members.

Incorporated technology into lesson plans to increase interest levels among youth attended.

Provided guidance ,support and encouragement to young church members.

Accomplishments

  • Certification In Nursing (CNA)

Community Service

Helping Hand Service

-Participated in community clean-up and enrichment projects.

-Helped organize fundraisers to benefits organizational objectives

-Developed strong organizational and  communication skills by assisting with Back -to-Bash.

References

Dominique Holmes-Au Health                              Sherri Wright-S&T Learning Center 

Registered Nurse: Supervisor                              Lead Pre-School Teacher:Supervisor

(706)550-4605                                                         (504)702-9185

dominqueholmes47@gmail.com                           Wsherrie14@yahoo.co.

Quaneisha Brown-MT.Olive Baptist Church                Mr.Sha Wilks-Serenity

Church Youth Leader:Mentor                                     Training Coordinator:Coworker

(706)495-6100                                                             (706)220-6408

Quaniesha1993@gmail.com                                         Shawilks87@gmail.com

Timeline

Operator Driver /Transit Operator

Augusta Transit
01.2024 - Current

Customer Service Representative

Family Dollar
06.2022 - 11.2024

Bus Driver

Richmond County School System
01.2017 - 09.2023

Preschool Teacher's Assistant

S&T Development Center
04.2014 - 12.2016

Nursing Assistant

Serenity Behavior Hospital
08.2013 - 09.2015

Certificate - Nursing

Training For Life Center

GED -

Augusta Technical College

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Ykeshia Heggs