Yohanna Yemane
Atlanta,GA
Summary
Dynamic and results-driven professional with experience at Customer Service Experience, adept at enhancing customer satisfaction and streamlining processes. Proven multitasker with strong verbal communication skills, leading to a reduction in response times. Committed to delivering exceptional service while maintaining accurate records
Overview
5
5
years of professional experience
Work History
Caregiver Intern
Sunrise Assisted Living
Union City, GA
01.2023 - 04.2026
- Maintained accurate documentation of care provided, adhering to regulatory standards.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Experience Specialist and Security
Juniper Networks
Peachtree City, GA
10.2024 - 03.2026
- Led cross-functional teams to enhance customer experience and satisfaction metrics.
- Developed training programs for new employees, improving onboarding efficiency.
- Streamlined communication processes between departments, reducing response times by 20%.
- Analyzed customer feedback data to identify trends and inform strategic decisions.
- Identified and reported on utilization patterns to enhance quality of service delivery.
Security Officer
Bohling Protective Services
Fayetteville, GA
12.2023 - 09.2025
- Specialized in Control/Access Control tech; Rover experience
- Manage and input data in electronic security systems, access control and alarms
- Front desk position, regular identification verification and patrol of interior and exterior perimeter
- Enforce security policies to ensure safety and security of guests and staff
- Familiarity with CCTV cameras and footage
- Enforce protocol for contractors and delivery personnel
- First line of enforcement for security breaches
Lead Front Desk Receptionist and Security
Mics K
Dunwoody GA
01.2021 - 11.2023
- Administrative Authority and responsibility regarding checking and verification of guest and appointment
- First line of customer service for the company
- Support other servers and kitchen staff by completing side work such as cleaning, restocking, and food running.
- Manage and process sales transactions, provide quality service to customers, redeem coupons, educate customers on promotions, and support a 7% overall increase in repeat business
- First line of outreach
- De-escalate customer complaints and rectify issues regarding customers
Education
Bachelor of Science - Nursing
Georgia State University
Atlanta, GA04.2026
Skills
- Multitasking and organization
- Verbal and written communication skills
- Flexible schedule and availability
- Incident reporting
- Complex Problem-solving
- Records maintenance
- Reliability and punctuality
Timeline
Experience Specialist and Security
Juniper Networks
10.2024 - 03.2026
Security Officer
Bohling Protective Services
12.2023 - 09.2025
Caregiver Intern
Sunrise Assisted Living
01.2023 - 04.2026
Lead Front Desk Receptionist and Security
Mics K
01.2021 - 11.2023
Bachelor of Science - Nursing
Georgia State University