Summary
Overview
Work History
Education
Skills
Timeline
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YOLANDA HICKS BENSON

Atlanta

Summary

Experienced Tax Preparer with over 7 years of delivering accurate, compliant tax returns and providing exceptional client service. Adept at resolving complex tax issues, identifying deductions and credits, and explaining tax laws in plain language. Recognized for strong problem-solving skills, confidentiality, and efficiency in fast-paced, high-volume environments.

Overview

7
7
years of professional experience

Work History

Tax Preparer

Jackson Hewitt
12.2017 - 02.2025
  • Prepared accurate federal and state tax returns for individuals and small businesses.
  • Delivered outstanding customer service by clearly explaining tax concepts and addressing client concerns.
  • Identified deductions and credits to maximize refunds or reduce liabilities.
  • Resolved discrepancies, IRS notices, and documentation issues quickly and effectively.
  • Maintained up-to-date knowledge of changing tax laws and regulations.
  • Ensured complete confidentiality when handling sensitive client information.

Education

Certificate -

Georgia Medical Institute
Atlanta, GA
12.1995

Diploma - undefined

Gordon High School
Decatur, GA
06.1984

Skills

  • Individual & Small Business Tax Preparation
  • IRS Regulations & State Tax Laws
  • Customer Service Excellence
  • Problem Solving & Conflict Resolution
  • Data Entry Accuracy & Organization
  • Filing Amendments & Corrections
  • Time Management & Deadline Management
  • Confidentiality & Compliance

Timeline

Tax Preparer

Jackson Hewitt
12.2017 - 02.2025

Diploma - undefined

Gordon High School

Certificate -

Georgia Medical Institute

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YOLANDA HICKS BENSON