Yolanda Cook
Augusta
Summary
Motivated team player with a proven ability to adapt and communicate effectively in hybrid settings. Skilled in resolving conflicts and enhancing operational efficiency, contributing to improved team alignment and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Amazonian
Amazon
Augusta, GA
03.2023 - 07.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Collaborated with cross-functional teams using Slack and Zoom in a hybrid work environment.
- Assisted with HR-related matters and resolved internal and external associate conflicts professionally.
- Applied strong problem -solving skills to address operational and personnel challenges.
- Maintained consistent digital communication to support workflow and team alignment.
- Managed multiple responsibilities effectively in a fast-paced setting.
Leasing Consultant
SFC Contractors Inc.
Jackson, MS
01.2022 - 03.2023
- Facilitated property tours for prospective tenants, showcasing amenities and unit features.
- Assisted in lease negotiations, ensuring compliance with company policies and local regulations.
- Maintained accurate records of tenant applications and lease agreements.
- Collaborated with maintenance teams to address tenant concerns, enhancing resident satisfaction.
Manager
Cinnabon/Auntie Anne's
Augusta, GA
01.2020 - 01.2021
- Led daily operations to ensure high-quality product delivery and customer satisfaction.
- Trained and mentored team members on best practices and operational procedures.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Developed staff schedules to maintain optimal coverage during peak hours.
- Delivered exceptional customer service while resolving customer concerns efficiently.
- Fostered a positive team environment while meeting sales and performance goals.
Education
Bachelor of Science - Clinical Child Psychology
Southern New Hampshire University
Hooksett, NH2026
Culinary Arts Degree - Culinary
Culinary Institute of Virginia
Norflolk, VA2018
High School Diploma -
Booker T. Washington High School
Norfolk, VA2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Building rapport
- Fair housing regulations
- Lease agreements
- File management
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
Timeline
Amazonian
Amazon
03.2023 - 07.2025
Leasing Consultant
SFC Contractors Inc.
01.2022 - 03.2023
Manager
Cinnabon/Auntie Anne's
01.2020 - 01.2021
Bachelor of Science - Clinical Child Psychology
Southern New Hampshire University
Culinary Arts Degree - Culinary
Culinary Institute of Virginia
High School Diploma -
Booker T. Washington High School