Yolanda Glass
Lithonia
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies, and managing records. Focused on maximizing service and comfortable working with little oversight.
Overview
2
2
years of post-secondary education
32
32
years of professional experience
Work History
Clerk
United States Post Office
Atlanta
12.1999 - Current
- Dedicated and dependable postal worker with over 26 yrs of experience in mail processing, sorting, and customer service. Strong attention to detail, excellent organizational skills, and proven ability to work efficiently in a fast-paced environments. Committed to accuracy and teamwork, ensuring exceptional service to customers.
- Sorted and distributed incoming mail to appropriate departments and delivery routes.
- Assisted customers with inquiries about services and postal rates.
- Operated postal equipment including sorting machines and scales efficiently.
Customer Service Rep.
Kroger-Buford Highway
Atlanta
08.1994 - 12.1999
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained store cleanliness and organized merchandise displays for easy access.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Educated customers on promotions, loyalty programs, and store policies effectively.
- Trained new employees on customer service standards and operational procedures consistently.
- Resolved customer complaints and issues with patience and professionalism.
Education
Certificate - Paraprofessinal
Dekalb Tech.
Clarkston, Georgia 07.1995 - 07.1996
Certificate - Basic Studies
Savannah Technical College
Savannah, GA 08.1994 - 07.1995
Wurzburg
Wurzburg, GermanySkills
- Mail processing
- Mail sorting
- Data entry
- Transaction processing
- Customer service
- Issue resolution
- Problem solving
- Mentoring staff
Timeline
Clerk
United States Post Office
12.1999 - Current
Certificate - Paraprofessinal
Dekalb Tech.
07.1995 - 07.1996
Customer Service Rep.
Kroger-Buford Highway
08.1994 - 12.1999
Certificate - Basic Studies
Savannah Technical College
08.1994 - 07.1995
Wurzburg