Yolanda Jones-Thornton
Lithonia
Summary
An exceptionally efficient Community Information and Referral Specialist known for a strong track record of professionalism and effective outcomes. Skilled in leveraging available resources and collaborating with local and state agencies to facilitate access to vital services for senior citizens and families.
Overview
7
7
years of professional experience
Work History
Lead ADRC Community Information and Referral Specialist
DeKalb County Human Services
01.2023 - Current
- Oversee daily operations of Information and Referral (I&R) services, supervising the I&R Specialists and implementing updates and procedural changes effectively
- Respond to and return client inquiries, utilizing active listening skills to assess needs and provide accurate information and referrals for services and programs
- Manage client data by entering information into the Enhanced Services Program (ESP)/WellSky system and conducting telephone screenings in the Aging Information Management System (AIMS)
- Facilitate service access by placing clients on waiting lists and contacting referred individuals
- Represent the DeKalb County Office of Aging at outreach and community events, educating the public on available services for seniors and caregivers
- Regularly attend community meetings on behalf of the Office of Aging
- Serve as the lead contact for the DeKalb County area Transitions Program, collaborating with agencies within the network via the Care Options software as part of the Atlanta Regional Commission’s Community-Based Care Transitions Program (CCTP)
- Participate in the Human Services Coordinator Committee, conducting classified grant reviews for 501(c)(3) nonprofit agencies
- Organize and evaluate proposals based on the established grading rubric and compile results for executive grant review meetings with the Director
ICCI Program Manager
DeKalb County Community Development
01.2024 - 01.2025
- Developed comprehensive performance and financial analysis reports, evaluating the effectiveness of project commitments and outcomes
- Conducted weekly onsite visits to agencies, ensuring compliance with federal and program guidelines
- Monitored and trained 311 Intake Coordinators, fostering effective communication between agencies, clients, and stakeholders
- Provided leadership and introduced innovative strategies to enhance performance, efficiency, and customer satisfaction
- Managed the ICCI Program Grant totaling $13 million, distributed across seven agencies, providing crucial assistance
- Spearheaded community outreach initiatives that significantly increased the number of clients served
- Collaborated in discussions and presented project reports to leadership, offering actionable insights, recommendations, and improvements
- Oversaw program schedules, quality, performance, and agency activities, ensuring successful project execution
- Implemented key metrics, risk management strategies, and project management methodologies to ensure projects were executed efficiently and on schedule
ADRC Community Information and Referral Specialist
DeKalb County Human Services
01.2018 - 01.2023
- Provided professional and courteous phone interactions with both potential and existing clients
- Conducted comprehensive intakes by inquiring about detailed information from prospective clients in a compassionate and attentive manner
- Aided clients in filling out the necessary forms for appointment representation to obtain transportation vouchers
- Responsible for connecting older adults and their caregivers to appropriate community-based aging and health related supported services and programs
- Maintained effective communication with local county and state officials via phone and face-to-face meetings at the center
Education
Human Services
Georgia State University
02.2025
High School Diploma -
Southwest DeKalb High School
01.1992
Skills
- Customer Service Focus
- Resource Allocation
- Teamwork Orientation
- Client advocacy
- Experienced Aging and disability specialist
Affiliations
- Sigma Gamma Rho Sorority, Inc Philo Affiliate
Timeline
ICCI Program Manager
DeKalb County Community Development
01.2024 - 01.2025
Lead ADRC Community Information and Referral Specialist
DeKalb County Human Services
01.2023 - Current
ADRC Community Information and Referral Specialist
DeKalb County Human Services
01.2018 - 01.2023
High School Diploma -
Southwest DeKalb High School
Human Services
Georgia State University
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