Yolanda Nolton
Greenville
Summary
Proven Front Office Manager at Center For Allergy & Asthma of Ga., adept in workflow optimization and team management. Excelled in enhancing service delivery through innovative software implementation and effective problem resolution, boosting morale and customer satisfaction. Skilled in Microsoft Office Suite and exceptional in multitasking, consistently prioritized customer needs and streamlined operations.
Overview
4
4
years of professional experience
Work History
Front Office Manager
Center For Allergy & Asthma Of Ga.
02.2023 - Current
- Streamlined front office processes by implementing new software solutions.
- Delegated tasks to streamline operations and boost morale.
- Resolved booking discrepancies promptly to maintain guest trust.
- Developed feedback mechanisms, promoting continuous improvement in service delivery.
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
- Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
- Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
Front Office Assistant
Zoe Pediatrics
05.2021 - 02.2023
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Education
Associate of Applied Science - Psychology
Ashworth College
Norcross, GA05-2010
Skills
- Effective multitasking
- Scheduling and calendar management
- Workflow optimization
- Team management
- Customer service
- Microsoft Office Suite
Timeline
Front Office Manager
Center For Allergy & Asthma Of Ga.
02.2023 - Current
Front Office Assistant
Zoe Pediatrics
05.2021 - 02.2023
Associate of Applied Science - Psychology
Ashworth College
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