Yolanda Ridley

• Emergency Response: Participate in and help coordinate emergency preparedness drills (e.g., fire, severe weather, and lockdown drills). Campus Patrol & Access: Patrol district property to secure unattended areas and strictly control access by verifying visitor credentials. Student Supervision: Monitor safe traffic flow in hallways and provide active supervision during arrival, dismissal, and lunch periods. Incident Intervention: Intervene in disruptive situations to protect students, de-escalate conflicts, and direct children to safe behavior.Regulatory Compliance: Ensure the campus adheres to safety procedures, legal requirements, and district-wide security protocols. Reporting & Collaboration: Prepare detailed reports on security events and closely coordinate with administration, local law enforcement, and emergency medical services when needed.
Essential Skills to Highlight
• Emergency response planningConflict de-escalationRisk assessment and hazard identificationFirst aid and crisis managementLaw enforcement procedures .

• Updated daily log book with information about visitors entering the premises.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Prepared welcome packages for new hires.
• Greeted visitors and provided them with assistance.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Scheduled appointments for clients, customers, and other visitors.
• Ensured that all necessary forms were completed accurately prior to submitting them for processing.
• Verified visitors' identification cards before allowing access to the building.
• Served visitors by greeting, welcoming and directing to appropriate personnel.
• Scheduled and confirmed appointments and meetings for management team.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Updated and recorded customer or client information to maintain accounts.
• Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
• Scheduled and confirmed appointments.
• Handled customer inquiries and complaints, providing timely and appropriate solutions.

• Completed incident reports to record security or loss prevention incidents.
• Secured personnel and premises by inspecting buildings and patrolling property.
• Developed and implemented policies and procedures to ensure compliance with government regulations.
• Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.

• Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
• Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
• Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

• Responds to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property.
• Writes reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
• Completes required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
• Follows established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

• Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
• Addressed problems quickly and reported clear information while working under minimal supervision.
• Investigated all reported incidents of theft or vandalism on premises.
• Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.

• Sorted incoming mail for distribution to staff, departments and external customers.
• Operated automated sorting equipment to separate letters, flats and packages according to predetermined criteria.
• Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
• Utilized portable scanner to mark items delivered to residences and businesses, keeping records current and accurate.

• Organized backroom storage areas to ensure efficient product retrieval.
• Utilized inventory management system to complete bin audits, work inventory exceptions and correct shelf capacities.
• Stocked shelves with new merchandise and checked for outdated or damaged items.
• Maintained neat, safe and orderly workspace to prevent accidents and injuries.

• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Provided menus to customers and answered questions regarding menu items.

• Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
• Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
• Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
• Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.