Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Yolanda Swinney

Griffin

Summary

Detail-oriented and reliable Claims Specialist with 5+ years of hands-on experience reviewing, adjudicating, and resolving healthcare and complex claims in fast-paced, high-volume environments. Known for ensuring regulatory compliance, maintaining data accuracy, and making timely, equitable decisions based on thorough policy analysis. Skilled in collaborating with cross-functional teams, streamlining workflows, and supporting continuous process improvement. Dedicated to delivering efficient claims resolution and a positive experience for members and providers alike.

Overview

12
12
years of professional experience

Work History

Senior Claims Specialist

Internal Revenue Service, IRS
03.2022 - Current
  • Ensured all activity was clearly documented in internal systems, maintaining full compliance with audit and operational protocols.
  • Facilitated resolution of complex claims to ensure adherence to company policies and regulatory standards.
  • Analyzed claims data to identify trends, enhancing decision-making processes and improving operational efficiency.
  • Kept up to date with federal and state policy changes through regular compliance training and application in daily workflows.
  • Analyzed information gathered by investigation and reported findings and recommendations.

Claims Examiner

Internal Revenue Service, IRS
03.2018 - 03.2022
  • Evaluated and processed complex claims for tax refunds, ensuring compliance with IRS regulations.
  • Flagged irregular claim patterns and collaborated with fraud investigation units to support recovery efforts.
  • Analyzed extensive documentation to identify discrepancies and validate claim accuracy.
  • Met or exceeded all productivity and quality goals while maintaining strong attention to detail.
  • Conducted audits of processed claims, identifying areas for process improvement and increased compliance rates.

Claims Support Coordinator

Gynecologist Specialist
02.2014 - 02.2018
  • Provided operational and administrative support for short-term and long-term claims.
  • Managed incoming documents and status inquiries with professionalism and empathy.
  • Entered claim data with 100% accuracy, helping maintain clean records and expedite claim resolution.
  • Verified turnaround time requirements and prioritized workflows based on plan rules and urgency.
  • Maintained internal resources and training materials used by the team to ensure consistency in processes.

Education

High School Diploma -

Maynard Jackson High School
Atlanta, GA

Medical Assistant -

Bryman Campus School
Atlanta, GA

Skills

  • Claims Review & Adjudication
  • Medicaid, Medicare & Commercial Plans
  • Eligibility Verification
  • Data Accuracy
  • Remote Work Tools
  • Healthcare & Disability Claims
  • Medical Terminology
  • Fraud Detection Support
  • SLA & Productivity Management
  • Internal Collaboration
  • Policy Interpretation
  • Regulatory & HIPAA Compliance
  • Claims Appeals
  • Case Documentation

Personal Information

Timeline

Senior Claims Specialist

Internal Revenue Service, IRS
03.2022 - Current

Claims Examiner

Internal Revenue Service, IRS
03.2018 - 03.2022

Claims Support Coordinator

Gynecologist Specialist
02.2014 - 02.2018

High School Diploma -

Maynard Jackson High School

Medical Assistant -

Bryman Campus School
Yolanda Swinney