Yolander Walker
Savannah
Summary
Proven Office Manager at Tire City Muffler, adept in time management and problem-solving, enhanced team productivity through effective leadership and attention to detail. Excelled in maintaining financial accuracy and fostering vendor relationships for cost savings, demonstrating exceptional customer service and decision-making skills. Achieved significant improvements in operational efficiency and customer satisfaction.
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
2025
2025
years of professional experience
Work History
Barista
Starbucks
- Controlled line and crowd with quick, efficient service.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Used POS system to accurately enter orders and process payments.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Assistant Restaurant Manager
520 Wings LLC
05.2021 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
Office Manager
Tire City Muffler
01.2010 - 05.2021
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
Bachelor Of Arts - Sociology
Mercer University
Macon, GA05.2002
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Decision-making
- Safe food handling
- Safe food handling practices
- Drink customization
- Espresso preparation
Timeline
Assistant Restaurant Manager
520 Wings LLC
05.2021 - Current
Office Manager
Tire City Muffler
01.2010 - 05.2021
Barista
Starbucks
Bachelor Of Arts - Sociology
Mercer University
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