Yolando Harlan
Warner Robins,GA
Overview
25
25
years of professional experience
Work History
Gate Keeper/Laborer
Labor Finders
12.2023 - Current
- Enhanced visitor experience by managing access and maintaining order at the entrance gate.
- Improved security measures by enforcing entry protocols and verifying identification documents.
- Streamlined the guest check-in process to ensure quick and efficient service for visitors.
- Maintained a safe environment through regular inspection of entry points and reporting potential hazards.
- Assisted in emergency situations, coordinating with security personnel to ensure prompt response and resolution.
- Monitored CCTV footage, ensuring timely identification of potential threats or unauthorized access attempts.
- Contributed to team success by sharing best practices for gatekeeping procedures and collaborating with colleagues.
- Facilitated smooth traffic flow during peak hours through effective crowd control strategies and clear communication with guests.
- Established a welcoming atmosphere for all visitors through professional demeanor and exceptional customer service skills.
Cleaner
Labor Finders
12.2023 - Current
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Driver
Groome Transporation
04.2022 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
Domestic Manager
N/A
03.2020 - 04.2022
- Enhanced household organization by implementing efficient systems and routines.
- Streamlined daily operations for a smooth-running home environment, managing schedules and appointments.
- Achieved cost savings with diligent budget management and negotiation of contracts with vendors.
- Improved family nutrition by planning and preparing healthy meals tailored to individual preferences.
- Oversaw financial record keeping for accurate tracking of expenses and timely bill payments.
- Assisted in educational support for children by coordinating tutors or extracurricular activities.
- Developed customized organizational solutions that catered specifically to the needs of each family member.
Owner
Chartered Shuttle Transportation
10.2013 - 03.2020
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Kept parents informed of schedule changes or other relevant updates through clear communication channels.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Communicated information to parents to promote good communication and transparency.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Supervised students during loading, unloading and on bus.
- Completed logbooks, incident reports and other daily paperwork.
- Worked closely with school administration and transportation to maintain smooth operations.
- Created and enforced bus rules and kept expectations posted.
Cafeteria Specialist
Long Mill Elementary School
08.2011 - 10.2013
- Enhanced customer satisfaction by providing efficient and courteous service in a busy cafeteria setting.
- Managed inventory levels effectively, ensuring optimal stock availability and minimizing waste.
- Maintained high standards of cleanliness and hygiene throughout the cafeteria, adhering to food safety regulations.
- Collaborated with colleagues to develop daily menus that catered to diverse dietary needs and preferences.
- Streamlined kitchen processes for improved efficiency, resulting in faster order preparation times.
- Established positive relationships with suppliers, negotiating competitive pricing for quality ingredients.
- Ensured accurate cash handling procedures were followed by all staff members, safeguarding company finances.
- Developed effective time management skills while balancing multiple responsibilities during peak service hours.
Household Manager
N/A
06.2006 - 08.2011
- Enhanced household efficiency by implementing and maintaining organizational systems for daily tasks and activities.
- Reduced family stress levels by managing schedules, appointments, and events on behalf of the household.
- Ensured a clean and healthy living environment through meticulous attention to detail in housekeeping duties.
- Safeguarded family privacy by maintaining strict confidentiality about personal information and daily affairs.
- Coordinated travel arrangements for family vacations, business trips, or special events to ensure seamless experiences.
- Scheduled appointments for medical, dental and self-care needs.
- Performed cleaning and organization duties.
- Planned youth activities to foster intellectual and emotional development.
- Managed financial operations for household of 4 members.
- Assisted residents with daily hygiene and living tasks.
Customer Service Representative
Snap-On Tools
08.1999 - 06.2006
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education
Seminole Community College
Grand Canyon University
Phoenix, AZHigh School Diploma -
Greenville High School
Greenville, MS06.1985
Skills
- Time Management
- Client Satisfaction
- Administrative Support
- Public Relations
- Professional Development
- Office Support
Timeline
Gate Keeper/Laborer
Labor Finders
12.2023 - Current
Cleaner
Labor Finders
12.2023 - Current
Driver
Groome Transporation
04.2022 - Current
Domestic Manager
N/A
03.2020 - 04.2022
Owner
Chartered Shuttle Transportation
10.2013 - 03.2020
Cafeteria Specialist
Long Mill Elementary School
08.2011 - 10.2013
Household Manager
N/A
06.2006 - 08.2011
Customer Service Representative
Snap-On Tools
08.1999 - 06.2006
Seminole Community College
Grand Canyon University
High School Diploma -
Greenville High School
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