Yolannah Williams
Greenville,GA
Summary
Detail-oriented, trustworthy business professional project/program manager experience delivering outstanding planning, coordination, and management of critical projects to support process improvement initiatives across many departments. Capable of offering technical advice and direction to improve programs, systems, infrastructure, and strategies.
Overview
9
9
years of professional experience
Work History
Contact Representative
Internal Revenue Service (IRS)
01.2024 - Current
- Performed interrelated assignments which include assessing and collecting taxes and associated liabilities, as well as informing and advising the taxpayer of options available for meeting tax obligations. This involves interpreting and applying standardized methods, precedents, and guidelines related to applicable portions of individual and business tax law, the IRM, the IRC, IRS collection techniques and enforcement actions, regulations, practices, tax forms, notices, bills, and other documents.
- Received incoming and makes outgoing contacts with taxpayers and/or their representatives responding to IRS contacts regarding delinquent situations. Analyzes all available information and takes corrective actions, such as, requests credit transfers, re-computes tax, penalty and interest (including restricted interest). Explains actions taken.
- Conducted personal or telephone interviews with a range of individuals and/or their representatives to provide explanations to specific inquiries initiated by the individual, generated by notices, or internally generated assignment
- On assigned cases, determined the taxpayer’s ability to pay delinquent account and takes the actions required to close the account. These actions may include initiating levies, filing Notices of Federal Tax Lien, requesting adjustments, initiating installment agreements, transferring accounts to field revenue officers or placement in currently not collectible status.
- Educated taxpayers on future actions needed to achieve and maintain voluntary compliance by computing and/or advising on tax liability.
- Appropriately identifies those situations meeting taxpayer advocate criteria and makes referral. Research telephone IDRS and other data base sources for information to locate taxpayers and their assets
Executive Chef/Kitchen Manager/Caterer
Cup Uh Souuul
08.2021 - Current
- Provided guidance and verbal advice on the interpretation and application of administrative directives and instructions.
- Analyzed management plans to determine the impact on administrative processes.
- Utilized different electronic data processing systems to takes catering orders from clients.
- Pioneered the overall supply needs, services in management
- Documented support interactions for future reference.
- Patiently walked individuals through basic troubleshooting tasks.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Conducted regular evaluations of kitchen equipment and appliances, ensuring proper maintenance and timely replacement to maintain optimal operational efficiency.
- Coordinated employee schedules and developed staff teams to boost productivity.
Food Service Supervisor/Specialist
Georgia State Department of Corrections
02.2022 - 01.2023
- Trained and supervised in kitchen staff.
- Completes daily data entry of daily inventory.
- Provides clerical and managerial support for daily operations.
- Provided references defining procedures for retention, protection, and retrieval.
- Properly handle and disposal of records with sensitive information.
- Review and approve supply requisitions.
- Follows menus and recipes provided by state dietician.
- Implemented document filing for auditing.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Ordered new supplies and food to maintain service levels.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Tracked food production levels, meal counts, and supply costs.
Cook Counselor
Transitional Service for New York Cook
04.2016 - 05.2021
- Overseen the scheduling and assigning of over 40 residents’ daily task duties.
- Designed and Implemented office policies by establishing Standard of Procedures for staff members to conduct daily task.
- Develop delivery chart to ensure existence and adequacy of order.
- Conducted individual and group cooking classes.
- Prepared agendas and took notes at meetings to archive proceedings.
- Navigate clients’ care needs for psychiatric, substance abuse and medical services.
- Monitors client medication, including adherence and side-effects.
- Coordinate community rehabilitation services according to individual needs.
- Facilitates crisis intervention in the event of an emergency.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Negotiated with suppliers for better pricing on high-quality ingredients, improving profit margins.
Education
Business and Management
Institute of Culinary Education
New York, NY05.2016
Culinary Arts
Institute of Culinary Education
New York, NY05.2016
Skills
- Data Acquisition
- Logistics
- Time Management
- Risk Management
- Training Consulting
- Customer Service
- Administration Operation Strategy
- Microsoft Office 365
- Problem-Solving
- Adaptability
- Analytical Skills
- Financial Management
- Transportation Management
- Teamwork and Collaboration
- Excellent Communication
- Organization and Time Management
- First Aid/CPR
- Technical Documentation
- Desktop support
- Customer service expert
- Application support
- Mac systems
Accomplishments
- CISA | In progress
- Smartsheet Essential Training | In progress
- Power BI | In progress
- Microsoft Projects | 8/22
- SharePoint Essentials | In progress
Timeline
Contact Representative
Internal Revenue Service (IRS)
01.2024 - Current
Food Service Supervisor/Specialist
Georgia State Department of Corrections
02.2022 - 01.2023
Executive Chef/Kitchen Manager/Caterer
Cup Uh Souuul
08.2021 - Current
Cook Counselor
Transitional Service for New York Cook
04.2016 - 05.2021
Business and Management
Institute of Culinary Education
Culinary Arts
Institute of Culinary Education
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