Yoo Jin Kim
Suwanee
Summary
Strategic Healthcare Operations Leader with over 10 years of experience in high-volume medical workflows and revenue cycle management. Specializes in patient access optimization, compliance, and workforce management across diverse medical networks. Bilingual in English and Korean, facilitating cross-cultural mediation and medical terminology localization. Skilled in managing electronic health records and leveraging data analysis for effective resource allocation and operational enhancement.
Overview
12
12
years of professional experience
Work History
Office Manager
Hope Imaging Center
Duluth
10.2023 - 07.2025
- Facilitate virtual communication and administrative workflows between radiologists and referring physicians to optimize care outcomes
- Direct and coordinate daily operations, supervising staff through digital task management and scheduling systems
- Manage the cross-functional employee recruitment cycle, interviewing candidates via digital platforms in cooperation with Human Resources
- Evaluate staff performance through systematic annual reviews and document compliance standards
- Accelerate revenue cycles by resolving patient care escalations, billing conflicts, and negative feedback within one business day
- Audit operational metrics and recommend strategic utilization of facilities and services to senior leadership
Site Supervisor
Elite Radiology
Duluth
10.2017 - 07.2022
- Remotely managed and entry-routed 100% of external referral source medical orders into the digital scheduling infrastructure
- Supervised a multi-disciplinary team of 10+ employees, coordinating shifts, priorities, and daily targets
- Spearheaded the virtual and onboarding orientation processes for incoming staff across the Atlanta region
- Handled the insurance verification pipeline, successfully processing high-volume prior authorizations to guarantee coverage
- Audited and logged financial accounts, securely posting and processing daily patient payments
- Collaborated asynchronously with the Regional Director to build, review, and submit operational budgets and monthly targets
Patient Advocate
Advanced Medical Pricing Solutions
Norcross
01.2017 - 10.2017
- Formulated, audited, and processed critical legal documents, including FCBA and FDCPA compliance files
- Acted as a remote liaison between members, providers, and Third-Party Administrators (TPAs) to audit balance bills and collection notices
- Successfully disputed and mediated complex hospital and professional healthcare bills to reduce member liabilities
- Maintained data accuracy across Practice Fusion EHR software to track patient care records and documentation
- Managed high-volume inbound and outbound telephone outreach to drive claim settlement negotiations
Front Desk Receptionist
MRI Imaging Specialist
Norcross
02.2015 - 01.2017
- Managed high-volume phone lines, efficiently routing inquiries and providing triage assistance to enhance response times for remote inquiries
- Coordinated insurance verification processes to obtain prior authorizations for diagnostic modalities, ensuring timely patient care
- Maintained strict confidentiality guidelines while executing digital fax and transfer logs of critical exam reports
- Utilized Patient Control Billing Systems to ensure secure entry, management, and transmission of daily medical billing data
Administrative Assistant
AG Family Medicine
Duluth
03.2013 - 02.2015
- Orchestrated data entry processes to register new patients and update electronic records with accurate demographic and financial details
- Streamlined specialist patient referral processes using electronic communication systems to enhance workflow
- Managed patient file reviews and routed pharmacy prescription requests through Practice Fusion software under physician authorization
Education
High School Diploma -
James Madison High School
Norcross, GA01-2011
Skills
- Office administration
- EHR management
- Medical compliance
- Patient access
- Revenue management
- Digital onboarding
- Data analysis
- Team oversight
- Team Coordination
- Patient Communication
- Clinical Documentation
Languages
Korean
Native/ Bilingual
English
Full Professional
Timeline
Office Manager
Hope Imaging Center
10.2023 - 07.2025
Site Supervisor
Elite Radiology
10.2017 - 07.2022
Patient Advocate
Advanced Medical Pricing Solutions
01.2017 - 10.2017
Front Desk Receptionist
MRI Imaging Specialist
02.2015 - 01.2017
Administrative Assistant
AG Family Medicine
03.2013 - 02.2015
High School Diploma -
James Madison High School