Yoselin Torres
Lawrenceville
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environment.
Overview
11
11
years of professional experience
Work History
Case Manager
Clark and Washington
Lawrenceville
05.2022 - Current
- Company Overview: bankruptcy
- My position at Clark and Washington (bankruptcy) was Working in case management also known as our 341 department.
- My tasks in regards to case management: would include taking filing fee payments, installments and setting up attorney fees.
- Registering clients for their credit counseling and sending their credit report from CIN.
- Taking down additional creditors that clients had that were not listed on their credit report and Informing paralegals also informing when clients paid.
- I would make appointments for paralegals/attorneys.
- I Uploaded documents to our database and to the trustee portal prior to their 341 hearings.
- I was responsible for responding to client emails, texts and phone calls.
- In regards to 341 hearings, I was responsible for handling 2 judges and pulling the calendar every week to inform clients what documents were missing prior to the 341 hearing as well as informing when the 341 hearing would take place.
- I was also Sending out tax and pay affidavits as well as questionnaires.
- I would have to Remind clients to send documents and take the second credit course as well as pay any court filing fees to avoid dismissal of their case.
- Bankruptcy
Customer Service Representative
CUSTARD INSURANCE ADJUSTERS
Lawrenceville
11.2017 - 04.2022
- My job is to dispatch field adjusters to current on scene accidents, and make auto, property, and workers comp claims.
- Since I do speak Spanish I do translations with adjusters and help assist with recorded statements with the insured or the claimant.
Telephone Interviewer Call Center Agent
SPH Analytics
Duluth
07.2017 - 11.2017
- I Take outbound calls and complete surveys to collect data on behalf of different health insurance companies throughout the United States, and get feedback from members in the health plan.
Receptionist
Toyota Financial Services
02.2014 - 07.2015
- Greet customers, answer phone calls, maintain the lobby organized, fax/copy paperwork and documents.
- Guide customers to sale associate's.
- Manager: Mariela Prieto (678) 725-1440
Education
High school Diploma -
Phoenix High School
Skills
- Customer Service Representative
- Sales
- Customer Service
- Cold calling
- Dispatch
- Front Desk
- Claims Processing
- Call Center
- Customer Care
- Bilingual
- Workers' Compensation
- Responsible
- Reliable
- Hard worker
- Fast learner
- Friendly
- Work well with others
- Easy to talk
- Patient
- Organized
- Helpful
- Determined
Transportation
Own transportation
Reference
- Clark and Washington - Chelsea Thompson ( head paralegal )
- Phone number 912- 276-3674
Timeline
Case Manager
Clark and Washington
05.2022 - Current
Customer Service Representative
CUSTARD INSURANCE ADJUSTERS
11.2017 - 04.2022
Telephone Interviewer Call Center Agent
SPH Analytics
07.2017 - 11.2017
Receptionist
Toyota Financial Services
02.2014 - 07.2015
High school Diploma -
Phoenix High School