Yosmery Pena
Savannah
Summary
Professional with strong background in spa management and operations. Expertise in creating exceptional client experiences, optimizing business performance, and driving revenue growth. Proven ability to lead teams effectively, adapt to changing needs, and maintain high standards. Skilled in team collaboration, customer service, and strategic planning. Dependable and results-focused, ensuring spa consistently meets and exceeds expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Executive,
D´ Todo Modas
Santo Domingo, DR
02.2022 - 11.2022
- Developed strong customer relationships to enhance brand loyalty and repeat business.
- Executed daily sales strategies to meet and exceed store targets.
- Assisted in inventory management, ensuring optimal stock levels for customer demand.
- Conducted product demonstrations to educate customers on features and benefits.
Nail´s Spa Owner,
GRAPE ROOM
Santo Domingo, DR
07.2017 - 12.2019
- Oversaw daily operations, ensuring high standards of service and customer satisfaction.
- Managed staff scheduling, optimizing team performance and coverage during peak hours.
- Developed and implemented marketing strategies to enhance brand visibility and client engagement.
- Streamlined inventory management processes, reducing waste and ensuring product availability.
Education
Customer Service - Customer Service
CENTU
Santo Domingo, DR10-2015
Bank Teller - Banking
CENTU
Santo Domingo, DR08-2015
Skills
- Customer service
- Product knowledge
- Sales expertise
- Sales presentations
Certification
BANK TELLER, CUSTOMER SERVICE.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Sales Executive,
D´ Todo Modas
02.2022 - 11.2022
Nail´s Spa Owner,
GRAPE ROOM
07.2017 - 12.2019
Customer Service - Customer Service
CENTU
Bank Teller - Banking
CENTU