Yosu Errasti
Columbus
Summary
Dynamic Client Advisor with extensive experience at TSYS (now FIS), adept at managing complex payment platform migrations and fostering strong client relationships. Proven ability to coordinate cross-functional teams and enhance service delivery, leveraging bilingual communication skills and risk awareness to drive successful project outcomes.
Overview
24
24
years of professional experience
Work History
Client Advisor
TSYS – A Global Payments Company | FIS
Columbus
01.2021 - Current
- Serve as primary client advocate for banks or financial institutions during complex issuing payment platform migrations.
- Acting as an extension of the client, providing hands-on assistance, bridging communications gaps while building relationships to help in the collaboration efforts between teams and providing holistic solutions for the migration project goals.
- Assess operational needs and risks, coordinate internal teams, and deliver procedural guidance to ensure smooth transitions and client confidence.
Account Manager
TSYS – A Global Payments Company | FIS
Columbus
01.2014 - 01.2021
- Managed enterprise banking clients across Mexico and Puerto Rico.
- Strengthened long-term relationships, reduced operational disruptions, and identified service enhancement opportunities.
- Liaison between internal teams (sales, support and strategies) while delivering solutions and growth ideas/ plans to the client.
- Main contact for client issues, escalation and concerns.
Project Manager
TSYS – A Global Payments Company | FIS
Columbus
01.2012 - 01.2014
- Led cross-functional initiatives involving IT, Training, Marketing, and Client Services.
- Managed scope changes, stakeholder expectations, and accurate project billing.
- Implementing plans, tracking progress, managing changes, and ensuring tasks were completed.
Client Service Specialist
TSYS – A Global Payments Company | FIS
Columbus
01.2007 - 01.2012
- Provided operational and technical support to financial institution clients, contributing to consistent service delivery and internal promotion.
Accounting Analyst
EVERTEC
Puerto Rico
01.2002 - 01.2007
- Prepared financial analysis, projections, and management reports.
- Worked directly on-site with banks and financial institutions throughout Puerto Rico.
Education
Bachelor of Science - Chemistry
University of Puerto Rico
Río PiedrasAssociate Degree - Accounting
Interamerican University
BayamónSkills
- Banking and financial industry knowledge
- Payments and platform migration
- Client relationship management
- Cross-functional project coordination
- Risk awareness and compliance
- Bilingual client engagement
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Core Services
- Bank & Financial Institution/ industry knowledge
- Payments & Platform Migration Advisory
- Client Relationship & Stakeholder Management
- Cross-Functional Project Coordination
- Risk Awareness & Compliance-Sensitive Environments
- Bilingual Client Engagement (English / Spanish)
Engagement Availability
Available for consulting, advisory, operational support, and project-based engagements with banks and financial institutions.
Timeline
Client Advisor
TSYS – A Global Payments Company | FIS
01.2021 - Current
Account Manager
TSYS – A Global Payments Company | FIS
01.2014 - 01.2021
Project Manager
TSYS – A Global Payments Company | FIS
01.2012 - 01.2014
Client Service Specialist
TSYS – A Global Payments Company | FIS
01.2007 - 01.2012
Accounting Analyst
EVERTEC
01.2002 - 01.2007
Bachelor of Science - Chemistry
University of Puerto Rico
Associate Degree - Accounting
Interamerican University