Yuritcy Ayala
Covington
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Dental Front Office Coordinator/Dental Assistant
Covington Family Dentistry
Covington
01.2024 - Current
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments using dental practice management software effectively.
- Collected patient information and verified insurance details accurately.
- Maintained organized records and ensured compliance with privacy regulations.
- Created detailed correspondence to be sent out to patients regarding treatment plans or payment due dates.
- Assisted in billing processes and processed payments smoothly.
- Reviewed patient records to check accuracy of information and implement updates.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Processed payments, maintained accurate financial records, and balanced daily accounts receivable transactions.
- Provided administrative support such as filing patient charts, ordering office supplies, and updating patient information in the database.
- Prepared monthly reports on patient visits, cancellations, no-shows, and other data related to front office operations.
Administrative Assistant
MGM Products
Conyers
03.2021 - 12.2023
- Assisted in maintaining accurate records and filing systems for documentation.
- Managed office communications and coordinated scheduling for team meetings.
- Handled incoming phone calls and directed inquiries to appropriate personnel.
- Utilized office software to create documents, spreadsheets, and presentations effectively.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Dental Assistant
Mini smiles
Conyers
02.2018 - 11.2020
- Assisted dentists during procedures and ensured patient comfort throughout visits.
- Prepared treatment rooms by sterilizing instruments and organizing materials efficiently.
- Managed patient records using electronic health record systems to maintain accuracy.
- Scheduled appointments and coordinated patient follow-ups to optimize office flow.
- Educated patients on oral hygiene techniques and post-treatment care instructions.
Dental Assistant
Mini smiles
Conyers
05.2015 - 10.2017
- Assisted dentists during procedures and ensured patient comfort throughout visits.
- Prepared treatment rooms by sterilizing instruments and organizing materials efficiently.
- Managed patient records using electronic health record systems to maintain accuracy.
- Supported team members in inventory management by tracking dental supplies usage.
- Communicated effectively with patients to address concerns and enhance service quality.
- Provided chair-side assistance during dental procedures, includin
- g passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Education
Newton High School
Covington , GADental Assistant Certificate - Dental Assistant
Everest College
08.2014 - 05.2015
Skills
- Professional demeanor
- Excellent multitasking capability
- Payment processing
- Dental terminology
- Front office management
- Patient documentation
- Phone and email etiquette
- Incoming call reception
- Dental staff support
- Punctual and reliable
- Service oriented
- Administrative support
- Patient flow management
- Treatment Planning
- Patient scheduling
- Dental software proficiency
- Data entry accuracy
- HIPAA compliance
- Patient record management
- Appointment scheduling
Languages
Spanish
Native/ Bilingual
Certification
- HIPPA and OSHA Compliance Training |completed :September 2025
Timeline
Dental Front Office Coordinator/Dental Assistant
Covington Family Dentistry
01.2024 - Current
Administrative Assistant
MGM Products
03.2021 - 12.2023
Dental Assistant
Mini smiles
02.2018 - 11.2020
Dental Assistant
Mini smiles
05.2015 - 10.2017
Dental Assistant Certificate - Dental Assistant
Everest College
08.2014 - 05.2015
Newton High School