Yvette Hillsman
Sandy Springs
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
36
36
years of professional experience
Work History
Personal Driver
Uber Partner
08.2013 - Current
- Enhanced client satisfaction by providing timely and efficient transportation services.
- Maintained a high level of vehicle cleanliness, ensuring a comfortable experience for all clients.
- Navigated complex routes and adjusted travel plans for optimal efficiency and time management.
- Ensured client safety by adhering to all traffic laws and regulations, maintaining an excellent driving record.
- Developed strong rapport with clients, leading to repeat business and positive referrals.
- Assisted clients with luggage or other items, demonstrating excellent customer service skills.
- Utilized defensive driving techniques to prevent accidents in high-traffic situations.
- Remained calm under pressure during unexpected challenges such as road closures or vehicle malfunctions, quickly devising alternate solutions to ensure timely arrival at destinations.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Engaged in polite conversation when appropriate to encourage passenger comfort.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered passengers to destinations safely and on time.
- Remained calm and poised in emergent situations.
Gold Buyer
Gold Max
03.2009 - 08.2013
- Increased customer satisfaction by providing accurate and detailed evaluations of gold items.
- Enhanced profitability through careful analysis of gold purity and weight for appropriate pricing.
- Built strong relationships with clients, fostering trust and repeat business.
- Streamlined transaction processes by implementing efficient documentation and record-keeping practices.
- Ensured compliance with industry regulations, maintaining up-to-date knowledge on laws and best practices.
- Educated customers about the value of their gold items, enhancing their understanding and confidence in transactions.
Sales Consultant
The Grandview at Las Vegas
08.2007 - 02.2009
- Sale of Time Share face to face.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
Sales Consultant
Consolidated Resorts
05.2007 - 08.2007
- Inbound sale of mini vacations via telephone.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Hotel Manager
Crestwood Suites
10.2005 - 05.2006
- Ensure the day-to-day operations of various departments in the hotel
- Responsible for a staff of 20 personnel, accounting, office administration, marketing and sales, purchasing, housekeeping and maintenance
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Supervised team of 5 front desk agents and helped to resolve issues arising during shifts.
Sales Consultant
Silpada Designs
02.2005 - 05.2006
- Sales of products through home party sales.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Sales Consultant
American Furniture Warehouse
01.2004 - 09.2005
- Assisted Clientele in the selection of furniture for their home and office
- Maintained an average of $100,000 per month in sales volume.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
Leasing Specialist
Proven Performance
06.2003 - 01.2004
- Responsible for the performance of all activities related to apartment rentals, move-ins and lease renewals interacting with prospective and current residents to achieve maximum occupancy
- Activities include generating and handling traffic, leasing apartments, qualifying prospects, preparing lease documentation and completing move-in paperwork and procedures in accordance with applicable laws and company policies
- Leasing Consultants also assist with the on-going relationship with the residents throughout their tenancy
- This position operates within and contributes to an environment in compliance with Fair Housing laws and Equal Employment Opportunity.
Sales Consultant
American Signature Home
02.2003 - 01.2004
- Assisted Clientele in the selection of furniture for their home and office
- Maintained an average of $100,000 per month in sales volume.
Leasing Specialist
Temporary Apartment Management
06.2003 - 09.2003
- Responsible for the performance of all activities related to apartment rentals, move-ins and lease renewals interacting with prospective and current residents to achieve maximum occupancy
- Activities include generating and handling traffic, leasing apartments, qualifying prospects, preparing lease documentation and completing move-in paperwork and procedures in accordance with applicable laws and company policies
- Leasing Consultants also assist with the on-going relationship with the residents throughout their tenancy
- This position operates within and contributes to an environment in compliance with Fair Housing laws and Equal Employment Opportunity.
Sales Consultant
Rooms To Go
02.2002 - 02.2003
- Assisted Clientele in the selection of furniture for their home and office
- Maintained an average of $100,000 per month in sales volume.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Stayed knowledgeable on latest Furniture innovations and technological advancements through continuous training.
Office Manager/Paralegal
Hillsman and Welch, Attorneys at Law
05.1995 - 02.2002
- Screened clients, research, answering phones, typing documents
- Hired and managed a staff of clerical personnel
- Responsible for bringing a multi-million dollar product liability case to the firm.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Leasing Specialist
Wilwat Properties
04.1994 - 05.1995
- Responsible for the performance of all activities related to apartment rentals, move-ins and lease renewals interacting with prospective and current residents to achieve maximum occupancy
- Activities include generating and handling traffic, leasing apartments, qualifying prospects, preparing lease documentation and completing move-in paperwork and procedures in accordance with applicable laws and company policies
- Leasing Consultants also assist with the on-going relationship with the residents throughout their tenancy
- This position operates within and contributes to an environment in compliance with Fair Housing laws and Equal Employment Opportunity.
- Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships.
- Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
- Negotiated favorable lease terms with prospective tenants to maximize revenue and ensure a mutually beneficial agreement.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Maintained accurate records of all leasing activity, providing valuable data for management decisionmaking.
- Conducted market research to stay informed on current trends and competitor pricing strategies, adjusting rental rates accordingly.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
- Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Maintained up-to-date knowledge of local market conditions to optimize pricing strategies and remain competitive within the industry.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Set appointment times for individuals to tour facilities and see available units.
- Collected, completed, and processed lease applications.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Greeted clients, showed apartments, and prepared leases.
Sales Consultant
Metro Atlanta Black Pages
01.1990 - 01.1994
- Sales of advertising to minority owned businesses
- Developed ads that brought new business
- Procured new clients through referrals and prospecting.
Sales Consultant
Premier Designs
02.1990 - 05.1995
- Sales of products through home party sales.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Leasing Agent/Assistant Manager
The Greeenhouse Patio Apartments
08.1987 - 01.1990
- Responsible for the performance of all activities related to apartment rentals, move-ins and lease renewals interacting with prospective and current residents to achieve maximum occupancy
- Activities include generating and handling traffic, leasing apartments, qualifying prospects, preparing lease documentation and completing move-in paperwork and procedures in accordance with applicable laws and company policies
- Leasing Consultants also assist with the on-going relationship with the residents throughout their tenancy
- This position operates within and contributes to an environment in compliance with Fair Housing laws and Equal Employment Opportunity.
Sales Manager
UndercoverWear
08.1987 - 01.1990
- Sales of products through home party sales.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Education
BA, Business Administration -
Skills
- General Management
- Sales and Marketing
- Market Expansion Initiatives
- Profit Turnarounds
- Budget Management
- Staff Recruitment
- Succession Planning and Motivation
- Lead Generation/Prospecting
- Sales and Contract Negotiation
- Complaint Resolution
- Employee Training and Development
- Customer Service
- Staff Scheduling and Supervision
- Executive Presentations
Timeline
Personal Driver
Uber Partner
08.2013 - Current
Gold Buyer
Gold Max
03.2009 - 08.2013
Sales Consultant
The Grandview at Las Vegas
08.2007 - 02.2009
Sales Consultant
Consolidated Resorts
05.2007 - 08.2007
Hotel Manager
Crestwood Suites
10.2005 - 05.2006
Sales Consultant
Silpada Designs
02.2005 - 05.2006
Sales Consultant
American Furniture Warehouse
01.2004 - 09.2005
Leasing Specialist
Proven Performance
06.2003 - 01.2004
Leasing Specialist
Temporary Apartment Management
06.2003 - 09.2003
Sales Consultant
American Signature Home
02.2003 - 01.2004
Sales Consultant
Rooms To Go
02.2002 - 02.2003
Office Manager/Paralegal
Hillsman and Welch, Attorneys at Law
05.1995 - 02.2002
Leasing Specialist
Wilwat Properties
04.1994 - 05.1995
Sales Consultant
Premier Designs
02.1990 - 05.1995
Sales Consultant
Metro Atlanta Black Pages
01.1990 - 01.1994
Leasing Agent/Assistant Manager
The Greeenhouse Patio Apartments
08.1987 - 01.1990
Sales Manager
UndercoverWear
08.1987 - 01.1990
BA, Business Administration -
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