Yvette Ramirez
Smyrna
Summary
High-performing [Job Title] with over [Number] years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Focused Operations Manager bringing [Number] years of experience in day-to-day business operations management. Adept at liaising with key clients, accounts and external business stakeholders to build rapport and drive retention. Ready to apply demonstrated ability to streamline processes to increase efficiency and reduce costs. Focused on promoting safety and productivity across multiple business lines. Advanced knowledge of applying trend analysis to create value for customers and profitability for company. Fast-paced Event Manager working for and partnering with dynamic international and domestic organizations for over [Number] years. Employing a gregarious professionalism to cultivate and retain networks of diversified service providers which contribute substantially to cost-savings, superior products, on-time delivery, and unmatched event successes. Detail-oriented [Job Title] bringing more than [Number] years' expertise in [Type] and [Type] event planning to grow organization. Accomplished in organizing memorable events to accurately reflect clients' vision. Successful in tracking trends and seamlessly integrating traditional, contemporary and modern customs and traditions. Talented [Job Title] with a strong background in planning and executing events for internal and external customers. Proven ability to develop data-driven strategies to promote events and maximize reach. Seeking to bring [Number]-year track record to growing [Type] organization. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
19
19
years of professional experience
Work History
Operations/General Manager
Suite Food Lounge
Atlanta
03.2013 - Current
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
- Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Reduced process lags and effectively trained team members on best practices and protocol.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Monitored and directed all aspects of department operations and 90-member FOH team in production, safety, equipment, performance, quality and records management.
- Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
- Implemented process improvements based on identification of productivity or quality issues.
- Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
- Conferred with subordinate managers each day to assess needs and optimize activities.
- Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Contributed to development and evaluation of service level agreements that complied with established operational parameters.
Cirqal8Events
Self Employed Services Inc.
Atlanta
05.2011 - Current
- Designed contracts, collected fees and booked venues for events.
- Organized venues, budgets, guest lists, catering and event timelines.
- Assessed events planning services and related costs.
- Coordinated vendors, timelines and budgets for events.
- Organized corporate luncheons, dinners, conferences and special events.
- Designed and maintained spreadsheets documenting vendor, facility and guest information.
- Attended and participated in industry events.
- Hosted 500+ attendees during annual events.
- Improved operations by working with team members and customers to find workable solutions.
- Created agendas and communication materials for team meetings.
- Recognized by management for providing exceptional customer service.
- Earned reputation for good attendance and hard work.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Marketing Coordinator/Administrative Assistant
SRS Real Estate Partners
Atlanta
02.2007 - 05.2011
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Collaborated with sales, service, finance and logistics departments to influence critical business growth outcomes.
- Directed preparation of marketing collateral, including descriptions, photographs and copy for print and digital needs.
- Measured and reported on marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses.
- Collaborated with sales, service, finance and logistics to influence critical business growth outcomes.
Education
Some College (No Degree) - Business Administration
Azusa Pacific University
Azusa, CASkills
- Performance reporting
- Cost reduction and containment
- Financial and cash flow analyses
- Workforce training
- Multidisciplinary collaboration
- Policies and procedures implementation
- Contract review and recommendations
- Solutions development
- Incidents management
- Multi-unit operations management
- Systems implementation
- Process improvement strategies
- Staff training and development
- Multi-site operations
- Client relationships
- Contract development
- Conflict mediation
- Business and Operations Management
- Production
- Product management
- Business Administration
- Performance management
- Project management
- Marketing
- Maintenance planning
- Dedicated
- Customer service
- Social media marketing
- Organizational Management
- Business Strategy Development
- Inventory management
- Problem resolution
- Team building
- Staff retention
- Health and safety compliance
- Staff development
- Management
Accomplishments
Opened an 11,000 square foot building and facilitated all aspects of building renovating, decorating, structuring policies, procedures and systems for new restaurant/lounge in downtown.
Helped to open a 9,000 square foot event space in Midtown Atlanta.
Hosted and event manager for several corporate companies including the NBA, Microsoft, PnC, Coca Cola, City of Atlanta as well as major entertainment networks to include Lifetime TV, BET, MTv, VH1, Bravo, Fox Television. Also worked closely with high profile celebrities, actors and entertainments on special events, music videos, film and television.
Timeline
Operations/General Manager
Suite Food Lounge
03.2013 - Current
Cirqal8Events
Self Employed Services Inc.
05.2011 - Current
Marketing Coordinator/Administrative Assistant
SRS Real Estate Partners
02.2007 - 05.2011
Some College (No Degree) - Business Administration
Azusa Pacific University