Yvonne Ciesla
Savannah,MI
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Food & Beverage General Manager – Baobab Lounge
J.W. Marriott
09.2020 - Current
- Manage daily operations
- Maintain budgets through forecasting and cost-effective procedures
- Monthly P&L Meetings
- Senior Leadership Meetings
- Bring innovative and creative ideas to create specialty cocktails for the menu
- Provided a welcoming, guest focused experience
- Cocktail Costing
- Monthly beverage inventory
- Daily reporting of outlet sales, comps, and voids
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Associate Operations Manager
Moon River Brewing Company
03.2015 - 08.2019
- Ensured all Inventory and Ordering Systems were in place
- Controlled costs of goods, variances and inventory within the restaurant and both bars
- Assisted in increasing comparable sales and delivered budgeted sales reports each quarter
- Educated Front of the House team on various spirits, beer and wine and their requisite pairings
- Hired new team members and contributed to team members’ performance reviews
- Scheduled 40+ Front of the House personnel, keeping track of labor costs
Shift Leader Bartender
Rocky Hill Inn Gastropub
03.2013 - 01.2015
- Prepared and implemented new Bartender Manual
- Trained all bar staff
- Featured a 20+ craft cocktail list that bespoke of the hip and affluent clientele
- As shift leader and only bartender on duty, was still able to orchestrate a fun and relaxed atmosphere while managing servers and food service
Kitchen Manager/Chef/Bartender
Pourman's Pub
12.2009 - 06.2011
- Inventoried and purchased all food products
- Created Pub menu, as well as beverage engineering
- Maintained budget
- Scheduled Back of the House personnel and controlled labor costs
- Maintained kitchen safety and cleanliness per Serve Safe and State Standards
Education
ISO 9000 - Quality Management Training
01.2001
ISO 9000 Lead and Internal Auditing & Certification -
01.2001
Dale Carnegie - Effective Speaking & Communications
01.2001
Business Administration & Beauty Culture -
Somerset County Vocational and Technical High
01.1982
Skills
- Leadership and team building
- Training and coaching
- Inventory Control
- Employee Scheduling
- Staff Supervision
- Operations Management
- Team Player
- Exceeds guest expectations
- Effective leader
- Time Management
- Staff Management
- Efficient multi-tasker
- Problem Resolution
Certification
- SERV Safe certified
- TIPS certified
- Bar Smarts
Qualifications Summary
Experienced Food & Beverage Leader with 30+ years expertise in the Food and Beverage industry in a range of different establishments, from fine dining to sports bars to casual neighborhood pubs. Possesses extensive knowledge of spirits, wines, and beers along with the characteristics and compliments to all beverage types. Performs exceptionally in fast-paced, high-volume situations with a strong ability to execute multiple tasks. Well versed in company-related POS systems such as Agilysys, Micros and Aloha. As well as Birch Street Inventory, UKG and MGS.
Timeline
Food & Beverage General Manager – Baobab Lounge
J.W. Marriott
09.2020 - Current
Associate Operations Manager
Moon River Brewing Company
03.2015 - 08.2019
Shift Leader Bartender
Rocky Hill Inn Gastropub
03.2013 - 01.2015
Kitchen Manager/Chef/Bartender
Pourman's Pub
12.2009 - 06.2011
ISO 9000 Lead and Internal Auditing & Certification -
Dale Carnegie - Effective Speaking & Communications
Business Administration & Beauty Culture -
Somerset County Vocational and Technical High
- SERV Safe certified
- TIPS certified
- Bar Smarts
ISO 9000 - Quality Management Training
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