Yvonne Nunn Rogers
Newnan
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
16
16
years of professional experience
Work History
Customer Svc Specialist
Osmose
10.2024 - Current
- Manage inbound/outbound calls and homeowner scheduling for inspection programs.
- Provide program information and record data accurately to support operations reporting.
- Enhance communication flow across teams, ensuring prompt resolution and strong engagement.
BRC Coordinator
Hantover
01.2024 - 09.2024
- Compiled monthly operations reports and led internal audits to improve efficiency.
- Maintained compliance through document control and research on regulatory standards.
- Supported food safety programs by coordinating training and ensuring team readiness.
Dist. Clerical Admin
Hantover
10.2019 - 01.2024
- Managed office communications, scheduling, and payroll processing for multiple departments.
- Improved filing systems and document retrieval processes, enhancing office efficiency.
- Coordinated logistics for management meetings, fostering interdepartmental collaboration.
Customer Service
United Radio
11.2018 - 09.2019
- Performed repairs and quality control on radio systems, improving product reliability.
- Processed returns and updates while maintaining strong customer communication.
Customer Svc Dispatch / Task Team
XPO Logistics
02.2018 - 10.2018
- Resolved delivery and service issues via phone and email, maintaining customer satisfaction.
- Monitored delivery routes and adjusted schedules for on-time performance.
- Processed order changes and coordinated with logistics teams for smooth operations.
Food Operations Manager
IKEA
12.2013 - 10.2017
- Led food operations to enhance efficiency and service quality across departments.
- Led staff training and process improvement initiatives that increased operational efficiency.
- Oversaw audits and inventory management, improving accuracy, and reducing waste.
- Streamlined inventory management processes, reducing waste and improving product availability.
Customer Svc Team Lead
IKEA
05.2011 - 12.2013
- Supervised customer service team operations, achieving top-tier satisfaction scores.
- Optimized scheduling through Kronos and streamlined data input processes.
- Implemented process improvements reducing customer resolution times and returns.
Recovery Team Lead
IKEA
10.2009 - 05.2011
- Trained and led 12 employees, improving productivity and process accuracy.
- Implemented SAMS system to streamline recovery operations and inventory tracking.
- Managed spare parts inventory and ensured on-time replenishment for improved customer service.
Education
Equivalency Diploma -
State University of New York
Albany, NY01.2004
Criminal Law
Bard College
Manhattan, NY07-2006
Skills
- Leadership & Team Management
- Microsoft suite
- SAP/Laserfiche/CRM
- Time Management
- Organization
- Attention to Detail
- Expert problem solving
- Analytical thinking
- Documentation management
- Customer engagement
- Scheduling optimization
- Cross-functional collaboration
Timeline
Customer Svc Specialist
Osmose
10.2024 - Current
BRC Coordinator
Hantover
01.2024 - 09.2024
Dist. Clerical Admin
Hantover
10.2019 - 01.2024
Customer Service
United Radio
11.2018 - 09.2019
Customer Svc Dispatch / Task Team
XPO Logistics
02.2018 - 10.2018
Food Operations Manager
IKEA
12.2013 - 10.2017
Customer Svc Team Lead
IKEA
05.2011 - 12.2013
Recovery Team Lead
IKEA
10.2009 - 05.2011
Equivalency Diploma -
State University of New York
Criminal Law
Bard College