Zachary Flowers
Warner Robins
Summary
Dynamic and results-driven Licensed Insurance Agent with over a decade of experience in service, sales, and claims, dedicated to delivering personalized and courteous service to clients. Expertise in advising clients on insurance coverage options while efficiently processing applications, payments, and corrections. Recognized for consistently surpassing ambitious goals through resourcefulness and versatility in problem-solving. Committed to leveraging strong interpersonal skills and exceptional time management to tackle professional challenges in a full-time role.
Overview
11
11
years of professional experience
Work History
Claims Adjuster
AllState
01.2024 - Current
- Evaluated policy claims to determine validity and compliance with coverage guidelines.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Answered customer questions regarding deductibles. Provided exceptional customer service, addressing concerns, and answering questions promptly while analyzing loss facts.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects, via multiple committees.
Licensed Insurance Sales Agent
GEICO
05.2018 - 01.2024
- Educated clients on policy options, coverage benefits, and claims processes to enhance understanding.
- Maintained up-to-date knowledge of state regulations and industry trends to ensure compliance and relevance.
- Obtained underwriting approval by completing application for coverage.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling while upselling additional products and services after identifying customer needs and requirements.
Emergency Roadside Assistance Agent
GEICO
03.2015 - 05.2018
- Coordinated timely roadside assistance services for customers in distress, ensuring efficient response times while delivering exceptional customer service and leveraging extensive knowledge of products and services available.
- Developed highly empathetic client relationships and reputation while investigating and resolving customer inquiries and complaints quickly and exceeding service standard goals.
- Responded with high energy and professionalism to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School -
Houston County High School
Warner Robins, GASkills
- Account Management and Retention
- Insurance Sales Expertise
- Claims handling
- Policy interpretation
- New Business Development
- Marketing Initiatives
- Insurance regulations and knowledge
Timeline
Claims Adjuster
AllState
01.2024 - Current
Licensed Insurance Sales Agent
GEICO
05.2018 - 01.2024
Emergency Roadside Assistance Agent
GEICO
03.2015 - 05.2018
High School -
Houston County High School