Zachary MacDonald
Mableton
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Experienced kennel worker with a passion for animal care and welfare. Skilled in providing attentive care to animals, maintaining cleanliness and organization within kennel facilities, and assisting with daily operations. Dedicated, compassionate, and committed to ensuring the well-being and happiness of all animals under care.
Overview
5
5
years of professional experience
Work History
Kennel Worker
Fancy Toy Poodles
Mableton
11.2024 - Current
- Greeted customers and provided information about services offered by the kennel.
- Cleaned and disinfected cages, kennels, runs, and animal holding areas.
- Administered medications as directed by veterinarians.
- Maintained records of animal feedings, medications administered, and other pertinent information.
- Sanitized equipment used during grooming processes according to established guidelines.
- Monitored animals for signs of stress or discomfort while in the facility.
- Organized supplies needed for daily operations of the kennel facility.
- Recorded detailed notes regarding each animal's health conditions.
- Trained new staff members on proper animal handling techniques.
- Generated ideas for new blog posts or articles based on customer needs and current trends.
- Developed content strategies for social media platforms such as Facebook, Twitter, and Instagram.
- Built relationships with influencers who could help promote the brand's message online.
Assistant Manager
Dollar Tree
Mableton
03.2023 - 08.2024
- Established processes for monitoring customer satisfaction levels.
- Communicated regularly with customers to gain insights into their needs.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Created reports on sales trends, inventory levels, and financial data.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assigned work and monitored performance of project personnel.
Restaurant Team Member
Shake Shack
Hartsdale
02.2022 - 06.2022
- Provided quality customer service with a friendly attitude.
- Ensured compliance with health and safety regulations.
- Cleaned and organized grilling area, stocked supplies, and prepared food items to order.
- Monitored grill temperature to ensure proper cooking times.
- Cooked hamburgers, hot dogs, chicken breasts, steaks, fish fillets and other meats according to recipes or customer specifications.
Back of House Team Member
Crate & Barrel Furniture
White Plains
10.2020 - 06.2021
- Monitored stock levels and communicated when ordering was required.
- Provided excellent customer service to both internal and external customers.
- Updated and maintained databases with current information.
- Maintained accurate records of each delivery, including any special instructions given by the customer.
- Followed company safety protocols at all times while on the job.
Cashier
Westchester Parks & Recreation
Yonkers
06.2020 - 09.2020
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
Woodlands High School
Hartsdale, New York06-2022
Skills
- Animal handling
- Record keeping
- Cleaning protocols
- Customer service
- Conflict resolution
- Operational efficiency
- Team leadership
- Social media management
- Training and development
- Safety compliance
- Inventory management
- Communication skills
- Stress management
- Process improvement
- Non-verbal communication
- Operating [equipment]
- Team building
- Data entry
- Problem solving
- Time management
- Staff supervision
- Team motivation
- Strategic thinking
- Verbal and written communication
Timeline
Kennel Worker
Fancy Toy Poodles
11.2024 - Current
Assistant Manager
Dollar Tree
03.2023 - 08.2024
Restaurant Team Member
Shake Shack
02.2022 - 06.2022
Back of House Team Member
Crate & Barrel Furniture
10.2020 - 06.2021
Cashier
Westchester Parks & Recreation
06.2020 - 09.2020
High School Diploma -
Woodlands High School