Zachary Shields
Douglasville
Summary
Dedicated Caddie Manager with over 5 years of experience overseeing caddie programs at prestigious private clubs and resorts. Proven leader in recruiting, training, and managing teams of up to 120+ caddies, ensuring seamless assignment coordination, exceptional member service, and optimized pace of play. Skilled in fostering professional caddie development, resolving on-course issues, and maintaining high standards of golf etiquette and course integrity to enhance overall player satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Caddie Program Manager at Piedmont Driving Club
Caddiemaster
Atlanta
04.2022 - Current
- Hiring/firing, training, and scheduling of caddies.
- Prioritize and organize tasks to efficiently accomplish service goals.
- Identify needs of customers promptly and efficiently.
- Provide excellent service and attention to customers when face-to-face or through phone conversations.
- Assist with customer requests and answer questions to improve satisfaction.
- Collaborate closely with team members from other departments to achieve project objectives and meet deadlines.
Assistant Caddie Program Manager at TPC Sawgrass
Caddiemaster
Ponte Vedra
01.2020 - 03.2022
- Assisted in the hiring, training, and scheduling of caddies.
- Managed a team of 120+ caddies, coordinating their report times across 7 different golf courses.
- Implemented several new programs and systems to increase efficiency such as: providing clean towels for caddies in the morning and washing at night; a new web-based scheduling system to replace an outdated hotline; taking over responsibility of water coolers on the Stadium course to ensure both caddies and guests would always have access to cold drinking water.
Caddie at TPC Sawgrass
Caddiemaster
Ponte Vedra Beach
08.2019 - 01.2020
- Assisted golfers with club selection and course strategy.
- Maintained accurate yardage information for each hole on the course.
- Provided support in carrying golfers' bags during rounds.
- Ensured smooth pace of play by anticipating golfers' needs.
Caddie at Piedmont Driving Club
Caddiemaster
Atlanta
05.2017 - 08.2019
- Guided players through golf course, providing insights on strategy and course layout.
- Maintained golf equipment, ensuring readiness for daily use and events.
- Assisted golfers with club selection, enhancing their overall experience on the course.
Education
Grayson High School
Grayson, GAUniversity of North Georgia
Dahlonega, GASkills
- Customer service
- Problem solving
- Attention to detail
- Time management
- Patience and perseverance
- Professionalism and discretion
Certification
- PCA certified caddie trainer.
Timeline
Caddie Program Manager at Piedmont Driving Club
Caddiemaster
04.2022 - Current
Assistant Caddie Program Manager at TPC Sawgrass
Caddiemaster
01.2020 - 03.2022
Caddie at TPC Sawgrass
Caddiemaster
08.2019 - 01.2020
Caddie at Piedmont Driving Club
Caddiemaster
05.2017 - 08.2019
Grayson High School
University of North Georgia