Zachary Work
Gainesville
Summary
Highly motivated and results-oriented Business Analyst with a proven track record of successfully delivering impactful business solutions. Expertise in translating complex business requirements into actionable roadmaps, collaborating effectively with cross-functional teams to streamline operations and drive business growth. Proven ability to lead and mentor teams, facilitate Agile development processes, and leverage data analysis to identify and implement process improvements. Passionate about utilizing technology to enhance operational efficiency, improve customer experience, and achieve strategic business objectives.
Overview
10
10
years of professional experience
Work History
Senior Business Analyst
Nolan Transportation Group, LLC
07.2020 - Current
- Managed a team of software developers responsible for designing, developing, and implementing Robotic Process Automation (RPA) solutions.
- Led all Scrum ceremonies (Daily Stand-up, Sprint Planning, Sprint Retrospective, Backlog Refinement) to ensure project success and continuous improvement.
- Provided mentorship and guidance to team members, fostering a collaborative and productive work environment.
- Collaborated closely with business stakeholders to analyze existing processes, identify areas for automation, and define business requirements.
- Developed and documented process flows and user stories to guide development efforts and ensure alignment with business needs. Proficient in Lucid and Visio.
- Contributed significantly to the development of the BEON Logistics CRM system, enhancing customer relationship management capabilities.
- Key contributor in the integration of a third-party payment processor, streamlining payment processing and improving customer experience.
- Ensured timely and successful delivery of RPA projects within budget and scope, adhering to quality standards and best practices.
- Monitored project progress, identified and mitigated potential risks, and reported on key performance indicators (KPIs) to stakeholders.
Logistics Analyst
Mansfield Energy
09.2018 - 06.2020
- Co-manage delegated team email inbox
- Develop and maintain relationships with 3rd party transportation customers to assist in their fuel needs
- Negotiate rates for fuel cost and transportation with 3rd party transportation carriers to determine a price that will keep the company profitable
- Maintain an understanding of everchanging market trends
- Identify, distinguish and analyze multiple components of problems to provide value to the company
- Analyze data and provide input to management team
- Maintain proficiency in Microsoft Excel
- Work within company's in-house transportation management system
- Work with development team on QA regression testing for upcoming system update rollouts
- Lead quarterly business reviews with 3rd party transportation carriers
- Develop and implement new processes from initial concept through implementation
- Independently manage assigned projects coordinating with marketing, sales, supply, and finance teams
Account Executive
XPO Logistics
10.2017 - 09.2018
- Co-manage company's largest truck load brokerage account
- Develop and maintain relationships with 3rd party transportation customers to assist in their freight needs
- Assess 3rd party transportation customer partner's needs and determine how XPO can fit into their business plan to benefit both parties and provide solutions for the customer
- Negotiate load rates with 3rd party transportation customer and determine a price that will keep the company profitable
- Maintain an understanding of everchanging market trends
- Have sound geographical understanding of North America, Canada, and Mexico as well as their subsequent states, provinces, and major cities
- Maintain proficiency in Microsoft excel to execute and send daily customer reports
- Monitor up to 1500 customer truck loads a day
- Engage in daily conference calls with customer to ensure all customer promises are met
- Oversee and operate tracking team of 40 individuals
- Resolve issues that arise during transit, or after the load has been delivered
- Work directly with XPO's technology department to help develop technology to better service my customer
- Assist trailer team in allocating and positioning dry van trailers at customer distribution centers to meet customer needs
- Perform with a high level of productivity in both a team and individual setting
National Account Manager
Coyote Logistics
01.2017 - 10.2017
- Sell full truck load dry van, reefer, and flatbed freight to 3rd party transportation carriers
- Develop and maintain relationships with 3rd party transportation carrier partners to move customer freight
- Assess 3rd party transportation carrier partner's needs and determine how Coyote can fit into their business plan to benefit both parties and provide solutions for the carrier
- Maintain an understanding of ever-changing market trends
- Negotiate load rates with 3rd party transportation carriers and determine a price that will keep the company profitable
- Track loads sold by calling dispatchers and drivers to ensure a high level of service to Coyote's customers
- Resolve issues that arise during transit, or after the load has been delivered
- Perform with a high level of productivity in both a team and individual setting
Accounts Payable Advance Specialist
ACH
06.2016 - 12.2016
- Review carrier invoices, bill of ladings, packing lists, temperature readouts, scale tickets, lumper receipts and match with vendor profiles to ensure validity of charges
- Calculate interest charges and fees for driver advance payments
- Process ACH, expedited ACH and advance payments to 3rd party transportation carriers for services rendered
- Monitor and execute payment procedures utilizing proprietary company software, T-check, EFS, and COM DATA programs
- Reconcile accounting records between proprietary transportation management system and Microsoft Great Plains for general ledger
- Handle inbound payment inquiries from transportation carriers
- Solve accounting incidents related to issues resulting in withholding of payment
- Perform with a high level of productivity in both a team and individual setting
Driver Services Representative
GPS
11.2014 - 06.2016
- Provided telephone support to 3rd party transportation carriers delivering brokered loads on behalf of Coyote customers
- Assessed caller's current progress on their delivery and made an accurate record of it utilizing proprietary company software to track and update loads
- Collaborated with customer sales team and carrier representatives to ensure loads arrived at their destination safely and on time
- Handled inbound and outbound calls to and from contracted carriers
- Sold GPS, and mobile application tracking programs to contract carriers
- Received award for selling the most mobile applications in the month of January 2016
- Voted 'Most Tenacious Coyote', June 2016
Education
Computer Science
University of North Georgia
Gainesville, GASkills
- Business Process Modeling (Lucid, Visio)
- Requirements Gathering & Analysis: User Stories, Use Cases, Acceptance Criteria, Requirements Documentation
- Product Roadmap Development & Prioritization
- Product Strategy & Vision
- Market Research & Analysis
- Data Analysis & Interpretation (SQL, Excel)
- User Experience (UX) Principles (basic understanding)
- Agile Methodologies: Scrum, Kanban
- Sprint Planning & Execution
- Backlog Management
- Risk Management & Mitigation
- Stakeholder Management
- Communication & Presentation
Business Analysis & Product Management
Agile & Project Management
- Problem-solving & Decision-making
- Time Management & Organization
- Software Development Fundamentals (basic understanding)
- Project Management Tools (Jira)
- Data Analysis Tools (SQL, Excel, Tableau)
- Communication & Interpersonal Skills (written & verbal)
- Active Listening & Empathy
- Collaboration & Teamwork
- Negotiation & Conflict Resolution
- Leadership & Mentorship
- Adaptability & Flexibility
- Critical Thinking & Analytical Skills
Technical Skills
Soft Skills
Timeline
Senior Business Analyst
Nolan Transportation Group, LLC
07.2020 - Current
Logistics Analyst
Mansfield Energy
09.2018 - 06.2020
Account Executive
XPO Logistics
10.2017 - 09.2018
National Account Manager
Coyote Logistics
01.2017 - 10.2017
Accounts Payable Advance Specialist
ACH
06.2016 - 12.2016
Driver Services Representative
GPS
11.2014 - 06.2016
Computer Science
University of North Georgia
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