Zachary (Dustin) Purcell
Eastanollee
Summary
Motivated individual with a strong background in sales, project estimation, and leadership. Skilled at cultivating and nurturing customer relationships to drive business growth. Thrives independently and collaboratively within a team environment. Demonstrates unwavering dedication to providing exceptional customer service while upholding the highest standards of integrity.
Overview
10
10
years of professional experience
Work History
Project Coordinator -Section Team Lead
ASI - Global Partitions
04.2015 - Current
- Communicate with distributors through email/phone to provide bathroom/shower partitions for their customers, providing quotes, providing lead times, using programs such as: Excel, Outlook, and other Microsoft systems, setting up purchase orders, communicating with warehouse management to make sure order is ready to ship on the correct date
- Using critical thinking and providing solutions to problems
- Driving sales, processed over 14 million in sales through the year 2023
- Working on continuous improvement for the entire customer service team, taught several classes including efficiency training which led to successes in time management that consistently breaks records every year
- Strives in Customer Relations Management by encouraging and teaching others how to properly build relationships with customers and engage with new customers
- Routinely will public speak in front of audiences around 50 people from manufacturing or customer service.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Auto Detailer
Purcell Auto Detail
05.2015 - Current
- Owned and Operated
- Marketed and built a customer base of 60+ regular clients.
- Washed cars and trucks during weekends and week day evenings.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Cleaned upholstery, mats and other surfaces by using cleaning agents, applicators and cleaning devices.
Shipper/Forklift Operator
ASI Lockers/Global Partitions
05.2014 - 04.2015
- Ship lockers and locker parts onto trucks and through UPS, locker assembly, meeting delivery times, following a pick list and gathering merchandise for orders, cleaning and sending merchandise to be painted, receiving merchandise and put in stock, making sure warehouse is orderly clean and well maintained.
Education
Emmanuel College
01.2009
High School Diploma -
Franklin County High School
06.2008
Skills
- Project planning and blueprint reading on CAD drawings
- Material estimation and acquisition
- Microsoft systems, Outlook, and Excel
- Verbal and written communication
- Teamwork and collaboration
- Continuous improvement, learning and adaptability
- Organization and motivation
- Public speaking
- Teaching
Description
Worked in several different types of work, all centered with customer service at mind. Always early and ready for work and will stay later if the task is not accomplished. Efficient and hard-working, will provide a positive work environment to fellow co-workers. Very detail oriented with a goal of success in mind.
Timeline
Auto Detailer
Purcell Auto Detail
05.2015 - Current
Project Coordinator -Section Team Lead
ASI - Global Partitions
04.2015 - Current
Shipper/Forklift Operator
ASI Lockers/Global Partitions
05.2014 - 04.2015
Emmanuel College
High School Diploma -
Franklin County High School
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